FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in keeping things simple and transparent for our customers. That’s why we use flat rate pricing—you’ll know the cost upfront with no hidden fees or surprise charges. We also offer free consultations, so you can get expert advice and an honest quote with no obligation. Want to save even more? Join our Total Home Care Club and enjoy exclusive member discounts on our services. It’s our way of saying thank you for trusting us with your home.
- What is your typical process for working with a new customer?
Our process is designed to be smooth, convenient, and tailored to your preferences. We start by communicating with you in the way you prefer—whether that’s by phone, text, or email. We’ll gather your contact information and the location where service is needed, then ask a few quick questions to understand exactly what service you’re looking for. Once we have the details, we’ll schedule a day and time that works best for you. You’ll receive appointment notifications and a courtesy call when your technician is on the way, so you’re always in the loop.
- What education and/or training do you have that relates to your work?
Our team is made up of highly trained and certified professionals. Our licensed plumbers attend plumbing school for four years while gaining hands-on experience as apprentices under the supervision of a master plumber. Our HVAC technicians complete certified HVAC training programs and stay up to date with the latest industry standards through ongoing education. Many of our technicians also hold additional certifications in gas line work, backflow testing, and other specialized services to ensure the highest level of safety and quality.