What should the customer know about your pricing (e.g., discounts, fees)?
I only charge for my time. There are no up-charges, commissions, minimums or set package pricing. Most of the time I charge hourly - so an hour worked is an hour paid. Sometimes I set a flat fee with the client.
What is your typical process for working with a new customer?
I first talk to the potential client about their event to determine their needs. Then I submit an estimate for review. Once that estimate is approved, I roll it in to a contract and request a deposit. Then we get to work!
What types of customers have you worked with?
I've worked with three types of clients - business/corporate, private/social, and non-profit fundraising.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure you click and trust your gut. You will be trusting this person with your very special event. You have to be able to communicate well with each other.