- What should the customer know about your pricing (e.g., discounts, fees)?
We are a flat rate pricing company so you will always know exactly what the cost of a repair or service is prior to any work being performed. We are exceptionally competitive with our pricing but will never sacrifice the quality of work we perform. We provide only highest quality equipment such as Bryant, Carrier, Lennox, & Mitsubishi. We work with each homeowner to identify what the most cost effective solution is for their home that maximizes the value of their investment. Everything we do is backed by an unconditional 100% guarantee.
- What is your typical process for working with a new customer?
It all starts with our office team, they will identify what your needs are whether that be emergency service, maintenance, or an estimate for replacement. From there will will assign a team member to assist you at your home for your particular need. Prior to your appointment we will send you an email with an image of the person coming to your home for security purposes, as well as a text notification with a GPS link so that you can see exactly where our team member is while in route to your home. From there, our team member will address your needs and provide an explanation and typically a lot of education to ensure you have all of the information you need to address the issue at hand. At that point, you can decide how to proceed based on what your needs are. No matter what type of appointment it was, we will follow-up to ensure that your interaction with us was nothing less than exceptional!
- What education and/or training do you have that relates to your work?
Each technician, system engineer, installer, is required to have attained NATE certification within one year of employment with Sunrise Comfort. Our generator team, both advisers and installers are all Generac Generator Certified. The entire team at Sunrise undergoes continuing education as it relates to products, industry best practices, and technical training throughout the year. Our service technicians undergo weekly in-house service training to ensure they have the most up to date information with regards to equipment service bulletins as well as diagnostic methodologies and testing equipment.