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Big Mama's Maids

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About
I have been a mother/housekeeper for over 23 years! I grew up with the White Glove Queen of Clean as a child! I am a perfectionist and pay close attention to detail! I was raised in a family with a Grandfather who raised us to take Pride in our work, by always striving to go the extra mile! I love being able to provide my customers with a job done as trusted as they would provide for themselves, Worry Free! And in the process, I can also provide them with the gift of TIME! More time to spend with Family, Friends, and doing the things they Love!
Overview

Hired 96 times

9 employees

13 years in business

Business hours

Sun8:00 am - 7:00 pmMon8:00 am - 7:00 pm

Payment methods

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Top Pro status

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2016

Services offered

Space for cleaning

Garage

Basement

Attic

Cleaning type

Cleaning organizing

Junk removal

Projects and media
Projects and media
Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Great 4.7

60 reviews

5

85%

4

8%

3

0%

2

2%

1

5%

Read reviews that mention:


pro avatar
Venky M.

May 2, 2015

Hired on Thumbtack

I got Big Mama's Maids' help to clean our kitchen and bathrooms after reading all the good reviews. The wonderful folks stood up to the reviews and did a fantastic job. They came on time and took a little over three hours but did not charge extra.
House Cleaning (One Time)
pro avatar
Crystal J.

Sep 1, 2016

Hired on Thumbtack

After having struggled with several different companies a friend of ours referred us to Big Mama's Maids for my Dads Medical Facility. By the time we hired them, I was so nervous I had the owner text me as soon as they were complete so I could go over and check it out and all I could say is FANTASTIC!!! They followed through with everything they said they would do and went above and beyond!! I couldn't believe the level of clean that they go to!! They actually perform a REAL cleaning! Not a cobweb or dust bunny in sight!! And believe me, I checked! So thorough and all the added little extras! I feel like this company and it's staff actually CARE about us instead of taking our money and doing the bare minimum. Thank you so much we are so thankful to have you!
Commercial Cleaning
pro avatar
Julie Y.

Jan 11, 2014

Hired on Thumbtack

Nikki did an excellent job cleaning my house! I was extremely pleased with her attention to detail. She is very flexible and easy to work with. I would highly recommend hiring this company for your housecleaning needs.
House Cleaning (One Time)
pro avatar
Jennifer D.

Apr 21, 2015

Hired on Thumbtack

Nikki was the utmost professional! She was prompt in her response to me, her team fit me into their schedule and my house was clean before I knew it. We hit a minor snag but Nikki was quick to fix it and stood by her promise! I will be welcoming her team into my home for years to come and recommending her to everyone I know. Thank you so much!
House Cleaning (One Time)
pro avatar
Deb G.

Feb 28, 2014

Hired on Thumbtack

I'd never had any contacts in the New Kensington area to ask for referrals for house clezning services so when I searched online for maid services Big Mama cleaning services came highly rated in my searches. I made arrangements online- received email confirmations and did everything via Internet. I was hopeful that their services would work out. Much to my delight the owner and a staff person showed up on time and worked tirelessly until the job was done and charged me an outstanding price. This was for a residential cleaning when we closed out my mother-in-laws home after she moved out. Their services were outstanding. They were polite, energetic and extremely careful in our home. I am so thrilled with her services I'm going to use big mama for the cleaning of our new home we just purchased in the area. Throughout the day when they were working I had to be at our new home to supervise contractors. Nikki worked independent of me and needed NO SUPERVISION. When Nikki the owner was done she have me a hug. Wow. What a great experience. HIRE THESE WOMEN - they are great!!!!!!!! D. Gestner
House Cleaning (One Time)

FAQs

  • How did you get started doing this type of work?

    I got into my line of work after I lost my job! It was a job that I loved and dedicated my entire soul to! Then to suddenly be without work, with a family of 6 to provide for all alone, I knew at that moment that I would never again allow someone else to be responsible for my families "bread and butter"! I chose Housekeeping because there is no greater joy for me, than to give someone the chance to RELAX while some of the stressful weight of responsibility that they carry around all day...has been lifted, by someone they can TRUST, to get the job done RIGHT! What I do, not only provides them with a beautifully cleaned home, but with the gift of TIME, which is our most valuable commodity out there!

  • What advice would you give a customer looking to hire a provider in your area of work?

    When looking for a provider like myself, my best advice is to obtain references! Thoroughly view the companies website and/or Facebook page! You want to not only make sure their reference agree with a job well done, but you always want to make sure they are dedicated to showing up on time and dedicated to ongoing services in the future!

  • What questions should customers think through before talking to professionals about their project?

    When it comes to my profession, I wish my customers knew that there are Companies out there, like mine, who do genuinely care about them and their home and providing them with the most outstanding service possible. There are companies out there, like mine, who want a smile on your face when you walk through that door! People like me...who deliberately set out to impress them!

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