Our business prides itself on long-term solutions rather than quick fixes. We communicate with and educate our clients while providing quick response, expert service, competitive pricing and a clean and friendly staff.
We savor technical challenges! Our long-lasting relationships with clients are prized. We love establishing trustworthiness and creating calm in some of the most difficult times for homeowners.
Overview
Hired 252 times
Background checked
Verified business
License verified
13 employees
13 years in business
Business hours
SunClosedMon10:00 pm - 4:00 am
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2018
2016
Credentials
License verified
Home Improvement Contractor Registration
License state: PA
Background checked
Passed by Joshua Simpson on Feb 16, 2021.
Business verified
Solution Based Plumbing and Heating, Inc.
Services offered
Work needed
Install new A/C units
Replace existing A/C units
Remove old A/C units
Install ducts and vents
System type
Split system
Packaged system
Other
Building height
Single-level
Two-story
Three-story
High-rise
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Very good 4.6
152 reviews
5
85%
4
6%
3
1%
2
2%
1
6%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Amy S.
Aug 25, 2017
•
Hired on Thumbtack
We have had issues with our centralair for the past few years. This is the first company that was able to properly diagnose and fix the problem. They were professional and friendly. I will be using this company for all of my heating and airconditioning needs from now on.
Central Air Conditioning Repair or Maintenance
Neil H.
Jul 9, 2016
•
Hired on Thumbtack
AC system was blowing warm air. Josh and team responded immediately to our request for a quote, and provided same day service once we contacted them. They were able to quickly diagnose the problem (low refrigerant), provided an on-site estimate, and had the system back up and running in under an hour! Very responsive and speedy, knowledgable service. Definitely recommend!
Central Air Conditioning Repair or Maintenance
Lisa I.
Jul 7, 2023
•
Hired on Thumbtack
Solution Based had my AC unit back up and running less than 15 hours after I chatted with Josh on Thumbtack. His wife Stacie is personable and professional. She got Darren coordinated to come to my house while she and I talked about diagnosing AC units. I've had them install a hot water heater and I'm happy to be cooling down indoors on the hottest day on earth ever! Definitely recommend!
Details: Repair • Only warm air is blowing from the vents • Basement • Outside • Condo or apartment
Central Air Conditioning Repair or Maintenance
Shola D.
Feb 13, 2017
•
Hired on Thumbtack
Update 2/13/2017. SBPH reached out to me and refunded me completely. They were very apologetic about the mix up and assumed responsibility. Its somewhat rare to see this level of ownership from businesses these days. I am updating my review to reflect this. I'm going to hire them again in the future because they have made it clear how they feel about reputation and customer interaction.
Initial review 6/2016. 3rd party HVAC company came out for service. SBPH does not actually provide the service. I was quoted $79 for a diagnostic. After 1.5 hours, problem not solved but bad control board suspected. I was charged $150. Turns out $79 is for first 30 minutes only. I was not informed of this. I was supposed to get a call about a quote for board which never came. All in all I had to call Oliver Heating and cooling. More expensive, but upfront, and fixed problem two days later.
Heating System Repair or Maintenance
Diane L.
Jul 14, 2016
•
Hired on Thumbtack
Thank you solution base, you came out evaluated the problem gave me 3 clear options and clear pricing, and allow me to make the best decision affordable for my budget. Professional, personable, pressure free. I'm rescheduling for the job that is the best option given. Thanks Joshua.
Plumbing Pipe Repair
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Service calls are based on a flat rate price schedule, a la carte. Any additional same-call services are performed at a reduced rate. Please call for details!
What is your typical process for working with a new customer?
Our clients have a wide variety of needs and desires. Once we determine what you may hire us for, we will help you make a decision on how you'd like to proceed with the task at hand.
For smaller service calls such as a water heater installation, we may be able to give you pricing before we come to your home.
For projects that involve planning, we will schedule to meet with you in person and discuss your goals and options. You will then recieve a proposal that details what we will do, materials to be used, placement, and more as necessary. We will coach you on what to expect before, during and after your project and maintain clear communication through the entire process.
There is a lot to discover about Solution Based ~ you have only just begun!
The best way to interview us is to call, so please do!
What education and/or training do you have that relates to your work?
The lead plumbers on our team have either Journeyman or Master's licenses. They have had a minimum 4 to 5 years of proper training in trade school plus years of on-the-job training and examination before aquiring their Journeyman's licenses. Another year of full-time employment under a Master Plumber and second examination is required for the Masters.
Our plumbers well exceed the above listed requirements and combined have been involved in their profession for longer than a lifetime!
