Our business prides itself on long-term solutions rather than quick fixes. We communicate with and educate our clients while providing quick response, expert service, competitive pricing and a clean and friendly staff.
We savor technical challenges! Our long-lasting relationships with clients are prized. We love establishing trustworthiness and creating calm in some of the most difficult times for homeowners.
Overview
Hired 252 times
Background checked
Verified business
License verified
13 employees
13 years in business
Business hours
SunClosedMon10:00 pm - 4:00 am
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2018
2016
Credentials
License verified
Home Improvement Contractor Registration
License state: PA
Background checked
Passed by Joshua Simpson on Feb 16, 2021.
Business verified
Solution Based Plumbing and Heating, Inc.
Services offered
Project type
Garbage disposal replacement
Garbage disposal installation
Disposal type
Continuous feed (common)
Batch feed
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Very good 4.6
152 reviews
5
85%
4
6%
3
1%
2
2%
1
6%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Robert A.
Jun 8, 2017
•
Hired on Thumbtack
I talked to the owner by phone about the problem and he gave me confidence that he knew how to handle it. A service tech came the very next day and diagnosed and repaired a very unusual lead in the drain stack from our master bath within a couple of hours.
Plumbing Pipe Repair
Nate P.
Aug 29, 2017
I found "thumbtack" on a TV commercial. Great response time and fair diagnostic over the phone with Josh after I had sent some pictures. Easy to schedule with Stacey. Peter came the next day early AM on time and got right to work and promptly fixed the problem we were having, which was to reattach our kitchen sink to the granite countertop and replace/repair the drainage pipes under it, along with making sure our "stupid-fancy" faucet worked properly and the garbagedisposal was not compromised. Of note, my annual service contract with a Major residential plumbing service would not touch the sink reattachment issue! I would recommend and use SBS anytime.
Sink or Faucet Repair
Jack L.
Jun 10, 2020
•
Hired on Thumbtack
Josh was awesome and really helpful in providing his honest assessment and advice regarding our plumbing and sewer lines! Nothing active needed to be addressed. Given our great experience, we will definitely reach out to Solution Based Plumbing if we have any plumbing issues in the future. Highly recommend!
Details: Buying property • Home
Plumbing Inspection
Diane L.
Jul 14, 2016
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Hired on Thumbtack
Thank you solution base, you came out evaluated the problem gave me 3 clear options and clear pricing, and allow me to make the best decision affordable for my budget. Professional, personable, pressure free. I'm rescheduling for the job that is the best option given. Thanks Joshua.
Plumbing Pipe Repair
John M.
Jul 29, 2016
•
Hired on Thumbtack
INSPECT AND ANALYZE WATER/SEWER BACKUP IN NEW HOME
My son and his fiancé own a new home in Fishtown. They paid in excess of 500k for the home and took possession at closing in January 2016. This is their dream home and represents a major financial commitment on their part.
Since they took possession and ownership, their basement has flooded on two separate occasions in less than 6 months. As a result of the first flooding, the new flooring in the basement was damaged and now needs complete replacement. This expense will be borne by my son and his fiance. In addition, their worrisome concern about the prospect of future flooding has also led to capping the plumbing fixtures in the basement until some kind of fix can be achieved. This means the basement toilet and shower will not be usable for an indefinite period of time. On both occasions a significant amount of rain fell, so there may or may not be some question whether the combined sewer/waste water line that runs under their street was overly taxed by an unusually high volume of water that fed into the sewage line.
However, the question of backflow of water into such a new house also raised a significant question about the adequacy and workmanship of the home's newly constructed plumbing system. In an effort to investigate the facts concerning the builder's performance, I reached out to Josh at Solution Based Plumbing on an early Sunday morning. That same morning, as he headed into church, Josh told me he would make himself available to look at the situation later that very morning! I honestly could not believe that he would make himself available to assist me on such short notice.
When he arrived for the inspection as promised, he looked around, explained his preliminary findings, and recommended that he do a camera test of the water lines to assess and evaluate the situation. He made clear he would call the situation as he found it, and that he would not come to any adverse decision about the plumbing if his findings were simply "marginal" for poor installation.
Two days later, and as scheduled, Josh performed the camera test. He viewed the inside of the plumbing lines carefully and explained to my son and me what he was looking at as he went. He found two significant builder's performance issues in the water line leading out of the house to the street. He carefully detailed his observations and findings and explained their impact on the drainage issue and their contribution to the backflow my son experienced since moving into the house. He said he would follow up with a written report of his findings, and he proceeded to do so within 24 hours after leaving the house.
IF EVER my son needs to deal with plumbing-related issues that the builder refuses to address under his warranty, my son (and I) will not hesitate to call Josh back for assistance. There are several reasons I can say this without hesitation.
Josh is competent, well spoken, polite, professional, objective, responsive, and honest. He and his company provide a level of service that is uniquely reliable for customers who are looking for fair, honest and reasonably priced solutions to their plumbing problems. His wife, Stacy, provides tremendous administrative support to complement Josh's hands on involvement.
This company and its owner/operator is the real deal that customers in need of plumbing services are looking for. Josh and Stacy fully acknowledge the importance of customer focus in delivering a vital service to the public, fully consistent with their statement of ethics which you can view on their website.
Thank you Josh and Stacy!!
John
Plumbing Drain Repair
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Service calls are based on a flat rate price schedule, a la carte. Any additional same-call services are performed at a reduced rate. Please call for details!
What is your typical process for working with a new customer?
Our clients have a wide variety of needs and desires. Once we determine what you may hire us for, we will help you make a decision on how you'd like to proceed with the task at hand.
For smaller service calls such as a water heater installation, we may be able to give you pricing before we come to your home.
For projects that involve planning, we will schedule to meet with you in person and discuss your goals and options. You will then recieve a proposal that details what we will do, materials to be used, placement, and more as necessary. We will coach you on what to expect before, during and after your project and maintain clear communication through the entire process.
There is a lot to discover about Solution Based ~ you have only just begun!
The best way to interview us is to call, so please do!
What education and/or training do you have that relates to your work?
The lead plumbers on our team have either Journeyman or Master's licenses. They have had a minimum 4 to 5 years of proper training in trade school plus years of on-the-job training and examination before aquiring their Journeyman's licenses. Another year of full-time employment under a Master Plumber and second examination is required for the Masters.
Our plumbers well exceed the above listed requirements and combined have been involved in their profession for longer than a lifetime!
