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If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
The Digital Handyman provides IT and security solutions to residential and small/ medium sized businesses in the greater Providence area. I am a licensed telecommunications technician and contractor in RI/MA specializing in:
Video surveillance
Alarm systems
Computer Networking (WiFi, firewalls, etc)
Smart Home
Intercom Systems
Sound Systems
PC Maintenance (managed services, virus removal, design/ repair)
Overview
Hired 7 times
Serves Warren, RI
Background checked
License verified
1 employee
3 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Stripe, Venmo, and Zelle.
Credentials
License verified
Telecommunications Contractor
License state: RI
Background checked
Passed by Duncan Macdougall on Nov 19, 2024.
Services offered
Features wanted
Building height
Single-level building
Two-story building
Three-story building
4-10 story building
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and value.
Exceptional 5.0
8 reviews
5
100%
4
0%
3
0%
2
0%
1
0%
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Read reviews that mention:
Laura P.
Jun 16, 2026
•
Hired on Thumbtack
Duncan and his coworker were very professional. They did a great job removing our surround sound speakers. They were also very informative. We would use their service again
Details: Personal (Home) • Technology support • Router • My home, venue, etc.
Network Support Services
Marie f.
Nov 30, 2025
•
Hired on Thumbtack
Excellent work from a true professional. He arrived on time, diagnosed the issue quickly, and fixed our fire alarm with care and left everything functioning perfectly. Highly recommended for reliability and great service.
Home Security System Repair
Kurt A.
Nov 21, 2024
•
Hired on Thumbtack
Duncan is fantastic. He repaired my company’s internet (firewall, routers, etc) and phones on a tight deadline and with exceptional professionalism.
Details: Commercial (Office) • Network security • Network administration • Network setup and installation • Router • My home, venue, etc.
Network Support Services
Mike P.
Apr 1, 2025
We had Duncan come to our house to repair an Alarm that the original manufacture would not repair without an expensive service contract. Duncan fixed several issues and upgraded our control center with ease. He was extremely professional, knowlegeable and did a wonderful job. I would highly recommend Duncan to anyone. On top of that, he is a very kind person!
Mary L.
Dec 15, 2024
Duncan came to my studio and set up the internet and connected my camera. He was great! Answered all of my questions and educated me on how to trouble shoot if I ran into issues in the future!
FAQs
What is your typical process for working with a new customer?
Have a no fee consultation either in person or remote to better understand the customers unique needs and present them with a solution for consideration. Work will be performed and billed once client has signed off that it is complete. For larger projects half of the cost would be required upfront to cover the cost of the equipment purchased on the customers behalf.
What education and/or training do you have that relates to your work?
I am a college graduate with a degree in computer networking as well as a licensed Telecommunications Contractor in the state of Rhode Island and a Class D licensed Technician in Massachusetts.
How did you get started doing this type of work?
From a young age I was always interested in how thing worked, often taking them apart to get a better understanding. Later in life I attended college and got a degree in Computer Networking and started my career in IT. Years later I found myself unfulfilled with help desk and sought out to work more with my hands, eventually landing a job as a Security Integrator installing and servicing Alarm, Video Surveillance, and Access Control systems. I immediately fell in love and knew I had found my career. After about ten years of gathering experience and licensing I started my own business marketing myself as the Digital Handyman.