FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Upfront Estimates – Every project is quoted in detail before work begins so you know exactly what you’re paying for. Volume Discounts – Multi-building, multi-surface, or recurring services receive discounted rates. Maintenance Plans – Customers who sign up for annual or 3-year contracts receive a 10% discount and preferred scheduling. No Surprise Fees – Travel, equipment, and disposal costs are always included in your estimate unless noted otherwise. Flexible Options – One-time cleanings, seasonal services, and bundled packages (e.g., soft wash + windows + gutters) are available. Commercial Partnering – For property managers and HOAs, we provide consolidated billing and custom pricing tiers across multiple properties.
- What is your typical process for working with a new customer?
Initial Contact – We respond quickly to inquiries and gather details about your property and needs. Site Visit & Estimate – A technician or manager visits (when needed) to assess the scope and provide a detailed, transparent quote. Proposal & Options – We present tailored solutions (one-time or ongoing maintenance) with clear pricing and recommendations. Scheduling – Once approved, we coordinate a convenient time and communicate clearly about preparation steps. Professional Service – Our uniformed, OSHA-compliant team arrives on time, performs the work safely, and treats the property with care. Walkthrough & Follow-Up – We review results with you, answer questions, and provide recommendations for future upkeep. Ongoing Partnership – Customers who choose a maintenance plan receive priority scheduling, discounts, and proactive reminders.
- What education and/or training do you have that relates to your work?
OSHA Compliance – All technicians are trained in OSHA safety protocols, including ladder safety, fall protection, and chemical handling. Manufacturer Training – We receive hands-on instruction directly from equipment and chemical manufacturers to ensure proper use and application. Onboarding & Ongoing Training – Every new hire goes through a structured training program, followed by ongoing evolutions, ride-alongs, and refreshers to keep skills sharp. Professional Standards – We emphasize uniformed crews, background checks, and customer service training to uphold the Downspout “white-glove” standard.