Glospey Computers

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Customers rated this pro highly for responsiveness, value, and punctuality.

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Karen C.

Jun 27, 2015

Art H.

Jun 3, 2015

Good man good service reasonable prices

Michelle R.

Aug 15, 2015

As a very busy Realtor who spends 10+ hours a day connected, imagine my response when my laptop died. After a few troubleshooting things on my own, I shot a quick text to Tim. I told him briefly what was happening & he asked how soon I needed it. Sarcastically I responded "tonight" because I really can't NOT be connected. I was completely flabbergasted when he said that he had a loaner for me & he would be right over. He delivered the loaner in less than 30 minutes, took my laptop & assured me I'd have mine back within a day. Of course, he kept me in the loop while he had the laptop, completely fixed the problem, explained how to prevent it in the future & then returned with my laptop ready to go. Sure, I could have taken the drive to the store in which I had JUST bought this, but I do not have additional time in my day to drive 30 minutes each way, wait for diagnostics and deal with the hassle. What Tim with Glospey computers did for me, and my sanity, was well worth every single penny. He saved me time, and in my world, time is money. I will highly recommend his services. Thank you so much for saving the day!

Barbi B.

Dec 22, 2017

Fabulous work by Tim at Glosbey Computers

Cheryl S.

Feb 18, 2015

Tim is extremely thorough, polite and always has the answers to my continuing questions regarding computers/devices and the technology associated with them. His turnaround time is also very speedy with an option to rent a laptop while yours is in for repair.

FAQs

• How did you get started doing this type of work?

  I have always been fascinated by technology so I learned all I could from various sources, including experimentation (with my own equipment). Eventually, I learned enough to feel comfortable helping friends and family. I started getting referrals and heard enough horror stories about other computer shops that I decided to open my own doors.

• What types of customers have you worked with?

  Virus cleanings are by far the most common job I have. Hardware diagnostics and repair would be the next most common. Finally, consultation and new equipment setup.

• What advice would you give a customer looking to hire a provider in your area of work?

  Ask about their fee structure. Some shops have lower hourly rates than Glospey Computers but many of them charge for everything. Their clock typically starts when they leave their office, includes failed attempts to fix your problems, and includes research. Sometimes, the clock continues until they return to their office. At Glospey Computers, the clock starts when we get to the job site and stops when we leave. If there were failed attempts to fix a problem, this time is discounted. Research is done on a case-by-case basis, depending on our recommendation vs. client desires. Some other shops will quote exactly what the client asks for but the transaction usually requires additional steps that the shop charges for, resulting in an unexpectedly large bill. At Glospey Computers, all in-shop work is charged at a flat rate. Any additional charges (such as expedited services or server work) are discussed before any commitment to the work is started. Finally, at Glospey Computers, we do not order any parts until we can talk to a client about the exact price of the repair. A client is not obligated to do the repair until they agree to this price. If they decline the repair, they pay a modest diagnostic fee.