FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
KICK-N-BOOTS TILE likes to keep things simple, honest, and stress‑free. Every job comes with a clear breakdown of labor and materials, so you always know exactly what you’re paying for. Our goal is to make you feel comfortable, informed, and confident from start to finish. If you ever have a question about pricing, just ask — We are here to help.
- What is your typical process for working with a new customer?
1. We start with a friendly chat about their project — what their looking for, style, timeline, and any ideas they already have. No pressure, just a chance to understand their vision. 2. If the project calls for it, we will come out to take measurements, look at the space, and talk through options. This helps us give you accurate pricing and the best recommendations. 3. You’ll receive a clean, easy‑to‑read estimate that breaks down labor and materials, so you know exactly what you’re paying for. No hidden fees, no surprises. 4.Once you’re ready to move forward, we lock in a start date that works for you. I keep communication open the whole way, so you always know what’s happening.
- What education and/or training do you have that relates to your work?
Our training comes from the Tile Setters and Finishers trade school and backed by years of real hands‑on experience. We’ve also completed professional classes to earn certifications from multiple manufacturers, making sure we stay up to date on the best materials, systems, and installation methods in the industry.