FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At 24 HR Garage Door Service, we believe in upfront, honest pricing with no hidden surprises. Our standard service call fee is applied toward your repair if you choose to move forward, so you never pay twice for the same visit. Pricing is always discussed before any work begins, and we provide detailed estimates so you know exactly what to expect. We also offer competitive rates, seasonal discounts, and package options for ongoing maintenance. For larger projects, we’re happy to review financing or payment arrangements to fit your budget. Our goal is to deliver high-quality service at a fair price, giving you confidence in both the work and the value.
- What is your typical process for working with a new customer?
At 24 HR Garage Door Service, we keep the process simple and stress-free. When a new customer reaches out, we start by listening to their needs—whether it’s a repair, installation, or maintenance request. From there, we schedule a convenient appointment and provide a clear explanation of our service call fee and how it applies toward the repair if they move forward. When our technician arrives, they perform a thorough inspection, explain the issue in plain language, and present repair or replacement options with upfront pricing. We never begin work without customer approval, so there are no surprises. Once the service is complete, we walk the customer through what was done, answer any questions, and ensure everything is working properly before leaving. Our goal is to make every new customer feel confident that they’ve chosen a reliable, transparent, and professional team they can count on for years to come
- What education and/or training do you have that relates to your work?
Our team at 24 HR Garage Door Service is made up of trained and certified technicians with years of hands-on experience in garage door installation, repair, and maintenance. Each technician goes through specialized training on all major garage door systems, openers, and safety protocols to ensure quality and reliability on every job. In addition to manufacturer certifications and ongoing safety training, we stay up to date with the latest industry standards, tools, and repair techniques so that we can handle everything from routine tune-ups to complex commercial installations. This combination of formal training and real-world experience allows us to deliver dependable service backed by expert knowledge.