FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide free home and business standby generator assessments and transparent, turnkey pricing with no hidden fees. Financing options are available, and every new generator installation includes a two-year maintenance agreement for added value.
- What is your typical process for working with a new customer?
We start with a free on-site assessment to determine the right generator for your property and power needs. Our team handles the entire process, including system design, permitting, installation, inspections, startup, and a complete walkthrough of your new generator. We also offer ongoing maintenance and service plans to keep your system ready year-round.
- What education and/or training do you have that relates to your work?
Never Dark Carolinas is a Generac Certified Dealer, and our technicians are factory-trained to install, service, and maintain standby generators. We specialize exclusively in backup power systems, ensuring every installation meets manufacturer and industry standards.