FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
AtF&J Junk Hauling, we aim to keep our pricing transparent and competitive. We usually base our prices on the volume of junk that needs to be removed, measured in cubic yards. Our quotes include labor, transportation, and disposal fees, so there are no hidden costs. In the case of stairs, if we need to carry items down more than one flight of stairs, there might be a small additional charge due to the extra labor involved. However, we always communicate such potential charges upfront when we provide our quote. As for discounts, we offer a 10% discount to seniors and military personnel. We also occasionally run special promotions, so it's always a good idea to ask about any current offers when you call to request a quote. Please remember that each job is unique, and we do our best to provide a fair and accurate quote for your specific needs. We're always happy to discuss our pricing structure and answer any questions you have.
- What is your typical process for working with a new customer?
Working with a new customer at F&J Junk Hauling typically involves several key steps to ensure the process is seamless and efficient. 1. Initial Inquiry and Quote: First, the customer contacts us through a phone call, email, or our website. We'll ask about the nature of the junk removal needed, including the estimated volume and type of items to be hauled away. This information allows us to provide an initial estimate. 2. On-site Evaluation: For larger jobs, we often recommend an on-site evaluation. This allows us to assess the project more accurately and provide a final quote. This step is crucial to avoid any surprises later on. 3. Scheduling: Once the quote is accepted, we'll arrange a convenient date and time for the junk removal. 4. Junk Removal: Our professional team arrives at the scheduled time and handles everything from sorting to loading. We try to make the process as effortless as possible for our customers. 5. Disposal and Recycling: After leaving the customer's premises, we'll sort the items for disposal, recycling, or donation as appropriate. 6. Follow-up: Finally, we make sure to follow up with the customer to ensure they were satisfied with our service and to address any remaining questions or concerns they may have. We believe in keeping our customers informed and comfortable throughout the process, as we understand that junk removal can sometimes be a stressful task. But
- What education and/or training do you have that relates to your work?
The team at F&J Junk Hauling has a diverse range of educational and training backgrounds, but what unites us all is our dedication to mastering the skills necessary for effective and responsible junk removal.