What should the customer know about your pricing (e.g., discounts, fees)?
We base most of our work by the project and guarantee complete satisfaction and will continue to work no matter how long it takes for the project to be completed. We believe that every client deserves individual attention and a plan that fits within their budget.
What is your typical process for working with a new customer?
We will meet together in person or by phone and do a complete evaluation of the business owners needs and concerns. I will provide a complete proposal to outline the scope of work and schedule for completion.
How did you get started doing this type of work?
I began at working in the restaurant industry and quickly discovered a real skill in working with people and serving others. I managed Dairy Queens for over 10 years before moving into a store manager and training position with Southland Corporation. Later in my career I became a regional business director providing ongoing training and support to over 140 independent retail barter and trade brokers and their members. It was during this time I developed a real passion for mentoring, coaching and training entrepreneurs and business owners.
What types of customers have you worked with?
I work with my clients on overall business such as establishing a mission, vision and strategic plan. I act as a sounding board and provide practical advice and ongoing support in their decision making process. I provide training for customer service, team building and core values. I can also assist with advertising, marketing and social media decisions and evaluate the best course of action in order to produce the best ROI. I also provide barter consulting to companies who choose to participate in retail or corporate trading.
Describe a recent project you are fond of. How long did it take?
We gave a commercial cleaning company a complete website and social media makeover and suggested some very simple low cost marketing placements and within 60 days of these changes our client received an opportunity to bid on a very large opportunity. They attributed it to their new updated look.
What advice would you give a customer looking to hire a provider in your area of work?
Be sure that the coach or consultant understands what your objectives and end goals are. Choose someone who is able to relate to you and that you feel you can trust and listens and supports your decisions and holds you to your word.
What questions should customers think through before talking to professionals about their project?
That I care and am committed to the success of others. If I don't have an answer I will find it and if I am not the right person to help them I will always find the person that can. My work has taken me all over the world and there are so many ideas and solutions that people just aren't aware of. I am always amazed at how a simple idea or thought can help someone turn the corner or make a critical adjustment to provide huge rewards.