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DIAL PLUMBING

Top Pro

Licensed
Licensed
Heater problems

Responds in about 31 min


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If you hire this pro, you’re covered by a money-back guarantee. Learn more

About
As a third-generation plumber with 28 years of hands-on experience, I take pride in delivering quality workmanship you can trust. Plumbing isn’t just my profession—it’s a family tradition built on hard work, honesty, and doing the job right the first time. As a family-owned business, we are committed to providing dependable service, treating every customer with respect, and standing behind our work. Customer satisfaction is always our top priority, and we believe in going the extra mile to make sure every job is done right and every customer is happy.
Overview

Current Top Pro

Hired 792 times

1 similar job done near you

Background checked

License verified

4 employees

18 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Top Pro Icon

2025

Top Pro Icon

2023

Credentials

License verified

Contractor - Commercial: Mechanical - Plumbing

License state: SC

Background checked

Passed by Richard Dial on Oct 2, 2022.

Services offered
Heater services needed
Heater problems

Maintenance needed

No hot water

Water isn't hot enough

Hot water turns off during use

Type of water heater

Gas tank

Electric tank

Gas tankless

Electric tankless

Projects and media
Projects and media
Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Great 4.8

230 reviews

5

93%

4

3%

3

1%

2

0%

1

3%

Your trust means everything to us. Learn about our review guidelines.

Read reviews that mention:


pro avatar
Jennifer D.

Jul 16, 2026

Hired on Thumbtack

He was very nice and it was really a minor fix. But he placed a cap on it as well as looked at my moms hot water heater told her what she needed to do. He didn't charge, and I will call him back for any future jobs that is needed.
DIAL PLUMBING's reply
Thank you so much for the kind review! We are glad we could take care of the minor repair, add the cap, and also give your mom some helpful guidance about her water heater. We truly appreciate your trust and look forward to helping with any future plumbing needs!
Water Heater Repair or Maintenance
pro avatar
Trevor W.

Jul 16, 2026

Hired on Thumbtack

Fantastic work, they replaced my water heater (in a cramped attic) and took the old one away. They responded to my request within like, an hour, sent someone over and he diagnosed the issue and ordered parts within an hour or two. The followup tomorrow went well where they actually did the whole repcement. They were fast and I have waited to post a review until I sold my house, as we had joked that the inspector would want a new one (1 month old) anway. They did great work, hot water immediately, and the house sold without an issue. I trust them.

Details: Repair • No hot water • Attic • House • Owner

DIAL PLUMBING's reply
Thank you so much for sharing such a thoughtful review! Replacing a water heater in a cramped attic is never a simple job, so we are especially glad everything went smoothly from the first response and diagnosis through the full replacement and removal of the old unit. Hearing that you had hot water right away, the inspection went well, and the house sold without an issue is wonderful. Your trust means a great deal to us. Thank you for choosing Dial Plumbing!
Water Heater Repair or Maintenance
pro avatar
L. S. C.

Feb 16, 2026

Hired on Thumbtack

They responded quickly to my inquiry, diagnosed the water heater issue, provided me an accurate quote and finished the work promptly and in a quality fashion. That's all I could ask for.

Details: Repair • Other heater issue • Gas tank • Garage • House

Water Heater Repair or Maintenance
pro avatar
Suzanne O.

Mar 30, 2026

Hired on Thumbtack

I had two plumbing issues which were fixed. I was very happy with the work and response. Great communication. Would definitely hire again.

Details: 1 toilet • Municipal water (most common) • Condo/Apartment

Toilet Repair
pro avatar
Carla H.

Feb 19, 2026

Hired on Thumbtack

Called Dial in the evening after arriving at our beach house to find a broken waterline., so no water to the house. They came out within hours that night to fix the problem! They were quick and thorough! Highly recommend!

Details: Yes, repair is urgent • No, the building is not currently flooded • Burst pipes • Part of a larger issue with the plumbing system • House

Plumbing Pipe Repair

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We offer transparent, straightforward pricing based on a detailed price book. You’ll know exactly what you’re paying for with no surprises. We provide fair, personalized estimates for each project. We’re here to help!

  • What is your typical process for working with a new customer?

    We'll ask you a few questions to understand your needs and schedule an appointment. Upon arrival, we'll assess the issue and give you a clear estimate. Once you're ready, we'll get to work and keep you updated on our progress.

  • What questions should customers think through before talking to professionals about their project?

    If you have questions or need clarification, please ask! A good provider will gladly explain things to you. You deserve to feel comfortable and informed!

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