FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every job is different so it's unrealistic to have set or average square foot pricing. Material prices are fluctuating constantly along with fuel prices and other factors. For this reason I don't give "ball park" estimates. Normally once we set up a time to meet and discuss your project, I'll take some measurements and usually contact you again within 3-5 business days, depending on the scale of the project. During that time I'll draft a set of measured plans and materials list. From that I will then provide you with an itemized estimate. For example if we are building a deck, you will see a line cost for the deck. If you were curious how much it would be to use composite decking, you will see a line item for additional cost for composite decking. There will also be additional line items for any accessories such as benches, lighting, etc. This way you can add or remove items you decide you don't want or would like to change and have a better understanding of what the cost would be. One advantage to this for both you and I is there are no change orders or surprises. If it's a $5k, $20k or $100k deck you're expecting, that's what you'll know you're paying for and what you're getting. Some contractors will give low ball bids with unclear or vague estimates to get jobs planning all along to upsale the job once started. That's in my opinion it's no different than a scam, it is a scam. When I give you a quote, the only thing that will change that price is if you add something during the construction process or we run into some unforeseen costs.
- What is your typical process for working with a new customer?
My typical process is call us and set up a time to meet, I'll come take measurements and discuss the project. I'll usually have you a quote within 3-5 business days. You can then take as much time needed to determine if you would like to get on schedule. You can also use this time to make any changes, inquire about references or any other questions you may have. Once you call back and confirm you would like to proceed, we will meet once again, go over final details, set a start and projected finish date and sign a contract. I require a 50% deposit of the estimate total at this time. Materials will be ordered and scheduled to be delivered 2-3 days before the start date. We will show up the morning of the day scheduled and begin construction. Most days are M-F 8 to 5. Some days we may work later to catch up if we have been delayed or not able to work due to weather. We always leave the job site clean of debris and safe from any danger to you, kids or pets. Whether it's one day or one month, we are on the job every work day until the job is completed. Once it's completed to your satisfaction, a final payment is made and we move on to our next project.
- What advice would you give a customer looking to hire a provider in your area of work?
Get references. I can't stress this enough. So many times I have had homeowners tell me they gave another contractor a down payment and he never came back or they had paid him for most of the job and he didn't finish. References are never a fail safe but calling several past customers, most importantly recent customers will give you some idea of what to expect. Also check with the Better Business Bureau to see if the company has had any complaints.