FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Trash & Stash Junk Removal, we believe pricing should be simple, transparent, and straightforward. Upfront Pricing: We provide clear pricing before work begins so you know exactly what to expect with no surprises. Project-Based Pricing: Pricing is based on the amount of material, labor involved, accessibility, and disposal requirements for your specific project. No Hidden Fees: Our pricing includes labor, loading, hauling, and responsible disposal. Special Disposal Items: Certain materials such as TVs, mattresses, paint, refrigerants, or other specialty items may require additional disposal fees. If anything applies to your project, we'll explain it in advance. Whether you're clearing a garage, removing furniture, handling an estate cleanout, or reclaiming an entire space, we'll help find the most efficient solution for your project. Our goal is simple: provide professional service, clear communication, and real value from start to finish.
- What is your typical process for working with a new customer?
At Trash & Stash Junk Removal, we make the process simple, efficient, and stress-free from start to finish. Reach Out: Contact us through Thumbtack, phone, or our website. We'll respond quickly, answer your questions, and gather a few details about your project. Initial Pricing Guidance: In many cases, we can provide a ballpark estimate based on photos or a project description to help set expectations. Project Review & Upfront Pricing: Depending on the scope of work, we may review the project onsite or gather additional information to provide clear, upfront pricing before work begins. Scheduling & Service: In many cases, we can offer same-day or next-day availability. We'll communicate clearly and coordinate a time that works for you. Professional Removal: Our friendly, professional team arrives on time, communicates before arrival, and handles all lifting, loading, and cleanup so you don't have to. Responsible Processing: Whenever possible, we prioritize donation, recycling, and reuse before disposal to keep usable items out of landfills. Follow-Up: We want every customer to have a great experience, so we follow up to ensure you're satisfied with the final result. We take pride in clear communication, reliability, and leaving spaces cleaner, lighter, and easier to move forward from.
- What education and/or training do you have that relates to your work?
- America’s first B-Corp certified junk removal company - BBB A+ Rated business - Fully insured and DOT registered - Background-checked team members - Nextdoor Neighborhood Favorite (2021, 2022, 2023, 2024, 2025) Ongoing training and experience in residential cleanouts, furniture removal, donation recovery, and responsible material handling