It’s free with no obligation to hire
Current Top Pro
Hired 61 times
3 years in business
(Eastern Time Zone)
Mon - Fri
8:00 a.m. to 7:00 p.m.
9:00 a.m. to 1:00 p.m.
Credit card, Cash, Check
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
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A/C services needed
Central Air Conditioning Repair or Maintenance
Thomas was great to work with. He responded quickly on Thumbtack, communicated well, and provided excellent service. He was attentive to our budget and the rush we were in to have the work completed. He went above and beyond to complete the job and did an excellent job. I recommend using Acute for any HVAC issues.May 15, 2018VerifiedAcute HVACR LLC's reply
Acute appreciates your business and we strive to exceed our customers expectations. Your comfort is our priority.
Central Air Conditioning Repair or Maintenance
I contacted Thomas because his consultation rate was competitive and he was available immediately. He agreed to diagnose my problem for $69. When he arrived late at night on short notice, we felt like Thomas was a life saver. He was charming and somehow talked me into believing that we should pay $245 more to get a more full diagnosis. For $69 he said that all he could do was tell me that there was a leak in the system but for $245 he told me that he would tell me where the leak is. I am embarrassed now that I fell for this but I did it. He also told me that I could put refrigerant in and cool down for a bit and I did that. He was charging over $65 per pound for refrigerant and made me believe that I was getting a discount when he did it for $55 per pound. I googled the exact refrigerant and you can but it online for $7.20 per pound. When the refrigerant leaked out a week later, I called Thomas back to get him the $245 leak search (he “discounted” it to $195). He made it seem like it was difficult to do but only took 20 minutes. This is when I got suspicious of Thomas. He also quoted me $1310 to replace the leak in the coil and the coil was under warranty... so this quote was all labor and 7 pounds of refrigerant ($50). So when you do the math it was a 3-4 hour job so Thomas’ hourly rate was $200-$300 per hour. At this point my intuition told me that this was not a competitive quote and when I looked in online forums, everyone told me that the quote was outrageous. So I called around to get a second opinion and I got Pardee to come and they gave a second opinion for free and even came on short notice. They gave a full diagnosis the first time and fixed my issue for $955. The guy from Pardee said that the issue was obviously the coil and he didn’t understand why Acute had such an expensive diagnosis to a very obvious issue. I don’t know if Pardee is the best thing out there but with my babies crying all day because of the heat, I wasn’t exactly in a position to fully shop around. If you’re willing to shop around, I was very surprised how many HVAC companies have a free second opinion. All I know is that while everyone I dealt with at Acute was friendly and came on short notice, their prices are outrageous. They did end up refunding me the $195 for the leak search when I confronted them on their sleazy business model of taking advantage of people who are desperate to fix their AC.... But I wish Thomas could have stayed an extra 20 minutes to do the leak search the first time because if I had known how bad the leak was, I wouldn’t have wasted money on the overpriced refrigerant. Also if I knew on the first visit that the labor rate was $200-$300 per hour I would have ran for the hills. Thomas said they charge by the job, not the hour but it’s not hard to figure out the math. So my recommendation is to avoid using this company if you’re paying out of pocket. If you do use them, I recommend getting a second opinion (but don’t show them the quote from Acute until after they give you a quote because their quote will likely be way under). If you have a home warranty paying for it, I can say that everyone that works there is very friendly and they are available at a moment’s notice so in that case they may be a good choice.Aug 12, 2019VerifiedAcute HVACR LLC's reply
We would like to extend our apologies regarding your recent experience with us. We are always actively listening to our clients and learning from our clients to improve and ensure a positive customer experience. We do our very best to satisfy our clients and strive to exceed our clients' expectations each and every visit. We do this is by educating our clients of all their options including pricing and receiving approval from our clients before moving forward as we did with you, which is why we are saddened to hear about your dissatisfaction. We feel we’ve done everything we could in an effort to appease you and were rewarded with several threats and now negative reviews on Google, Facebook and Thumbtack. We realize now that it was never about the value of service that you received. Once again we apologize that we weren't able to meet your expectations.
Thermostat Installation or Repair
Excellent service! After having years of subpar HVAC contractors, Thomas was a welcome relief! Punctual, friendly and reasonably priced. I'll certainly be using them again for all of my future HVAC needs. Thanks again!Aug 20, 2018VerifiedAcute HVACR LLC's reply
Thank you so much for your review Jeffrey. At Acute we strive to exceed our clients expectations. We look forward to taking care of all your HVAC needs in the future. "Your comfort is our priority." Thanks again
Duct and Vent Repair
Great work and experience with Acute HVAC. Responded quickly to inquiry and addressed issue promptly.Jan 4, 2019VerifiedAcute HVACR LLC's reply
Thank you for your review Amy. It was a pleasure working with you. We look forward to talking care of all your future HVAC needs. "Your comfort is our priority."
Heating System Repair or Maintenance
Thomas responded very quickly to our heating emergency (even though it was New Years Day) and came out the next morning to save us from freezing to death. He diagnosed and corrected a faulty ignitor in my gas furnace and now the heat is working great. I will use Thomas in the future for any HVAC issues.Jan 2, 2018VerifiedAcute HVACR LLC's reply
Thanks. I appreciate your business.
License Type: Contractor – Commercial (SC)
License Type: Contractor – Heating and Air (SC)
- What should the customer know about your pricing (e.g., discounts, fees)?I have a service call fee of $69. I diagnose the problem and then give a flat rate. My prices are competitive. I always offer discounts on multiple part problems.
- What is your typical process for working with a new customer?We like to talk to the customer and understand there problem. Once we understand the problem we give the best options for the CUSTOMER.
- What education and/or training do you have that relates to your work?I have obtained my South Carolina Contractor's License for Acute HVACR LLC to practice as a Mechanical Contractor. I have attended ACR Training center. I have an EPA universal certification and over 5 years of experience. License#-M114618