What should the customer know about your pricing (e.g., discounts, fees)?
Yes, fees are monthly, due on your anniversary each month. This gets you 5 days of training per week, a nutrion plan, and a discount on supplements. This makes budgeting easier and gets you all services for one low monthly rate.
What is your typical process for working with a new customer?
Our first consultation is free. I spend most of that time allowing the client to get to know me and get comfortable. We spend time talking about their personal health history, goals and exercise background. My background in biomechanics makes me a very quick judge of strengths and weaknesses. Normally I know what weaknesses need to be corrected before you get to the desk to sit down and talk. Our first workouts will be spent addressing these. Once major weaknesses are addressed, we can begin training harder to continue making significant strides towards your goals with much lower risk of injury.
What education and/or training do you have that relates to your work?
I have a B.S. in exercise science and an M.S. in biomechanics with minors in exercise physiology and sports medicine. I am a certified strength and conditioning specialist, a certified personal trainer, and I was a college strength and conditioning coach at the College of Charleston and the University of Tennessee for 7 years.
How did you get started doing this type of work?
I loved working out and wanted to help people. After deciding that I would rather help people prevent sickness rather than treat it, I dropped pre-med and changed to exercise science. I have never looked back.
What types of customers have you worked with?
Weight loss, correcting lower back and shoulder issues, and training athletes for competition are what I do most. However, I have trained over 5000 people of all sizes, shapes, ages, and backgrounds. My youngest client was 13, while my oldest was 85. I have trained Olympians, professional fitness models, stroke patients, heart attack patients, and everything in between. Most typical client, is one that puts a high value on knowledge and skill.
What advice would you give a customer looking to hire a provider in your area of work?
Look at their education and experience not their 6 pack. At least 50% (at least) of personal trainers are using steroids. One of my bosses in strength and conditioning once said " if they are bigger than everyone else and leaner than everyone else their probably juicing". It a good rule. And as their client, you should know 2 things, they juice because they don't know how to get those results without it, and they will likely overtrain you because they haven't had to personally learn proper recovery techniques. You want someone that knows how to get you there naturally, safely, and efficiently.
What questions should customers think through before talking to professionals about their project?
About my profession: Education and experience are important. Look for both.
About me: I hate hearing "i can't!"...give it a good effort first. I'll decide if you can't (with good communication on the subject and your feedback). In that instance, we'll move on and when I think you're ready, we'll try again.