What should the customer know about your pricing (e.g., discounts, fees)?
Nothing complicated in pricing. We offer in-house labor (bring it to us and we will fix it) for 75/hr. That is the most economical way to get repairs on a computer, or even a server that you are able to move yourself.
For in-field, on site service, our standard rate is 125/hr, but if we work after hours, it will be more. For large jobs, we will adjust our rates downward.
What education and/or training do you have that relates to your work?
We partner with every major company in our field, from Microsoft to Symantec, Dell, HP, Lenovo, Trend Micro, etc, etc. They provide us with training resources which we utilize to the fullest!
What types of customers have you worked with?
Typical computer repair & server maintenance. Updates, viruses removed. Firewall updates, anti-spam solutions and licensing updates (sales of software)
Describe a recent project you are fond of. How long did it take?
We saved a non-profit (church) thousands of dollars by providing them special pricing on Microsoft and Symantec software, and switching them to a SIP trunk from old analog lines and a Voice over IP phone system.
They now have the latest technology, at a much lower rate!
What advice would you give a customer looking to hire a provider in your area of work?
Don't go for "cheap" - The old adage is absolutely true - "You get what you pay for".
While someone may charge 70 dollars per hour, it is very likely they will charge you for two or more hours when a competent technician would charge for a straight hour and you would have ended up paying less.