Q. Describe the most common types of jobs you do for your clients.
A. Typical computer repair & server maintenance. Updates, viruses removed. Firewall updates, anti-spam solutions and licensing updates (sales of software)
Q. Describe three recent jobs you've completed.
A. A free estimate for a Mac owner who was very unhappy with their speed turned up a slight problem which we fixed for free.
A local business needed a virtualized server solution, with one physical server running 5 virtual Microsoft servers on it, with Exchange, applications, Remote Desktop.
We are assisting a large corporation in Greenville transition from their current domain to a new domain, moving emails, moving users.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Don't go for "cheap" - The old adage is absolutely true - "You get what you pay for".
While someone may charge 70 dollars per hour, it is very likely they will charge you for two or more hours when a competent technician would charge for a straight hour and you would have ended up paying less.
Q. Why does your work stand out from others who do what you do?
A. We are professionals who will do the job right, at a fair price. We are trained and experienced, mature adults. And most importantly, we will be there for you. We won't leave you high and dry.
Q. What do you like most about your job?
A. Making a client smile by saving them money, providing them with the type of service I would want for myself, and providing the best products that are available!
Q. Do you have a favorite story from your work?
A. It is not uncommon for Apple Mac owners to believe they are impervious to malware. Recently a man called with a slow Mac, and he was unable to send email. When he would try, he would get bounce messages from his ISP stating there was a problem, that he was blacklisted.
After several minutes of learning of his woes, I told him it sounded as though he had some malware that would likely sending email out and had gotten him blacklisted.
He threw a fit saying "Macs don't get viruses!" and hung up.
He called back a few days later to apologize. Another IT company found his malware. He's now a great client of our's.
Q. Tell us about a recent job you did that you are particularly proud of.
A. We saved a non-profit (church) thousands of dollars by providing them special pricing on Microsoft and Symantec software, and switching them to a SIP trunk from old analog lines and a Voice over IP phone system.
They now have the latest technology, at a much lower rate!
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. We partner with every major company in our field, from Microsoft to Symantec, Dell, HP, Lenovo, Trend Micro, etc, etc. They provide us with training resources which we utilize to the fullest!
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. As of this date, we are testing Microsoft Windows 8, which should be out by 3rd quarter of 2012. It offers a lot of great features and a beautiful new refresh.
Tablet computers continue to be a popular item and will continue to evolve.
Voice over IP phone systems are a hot commodity and they are beginning to drop in price.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. Nothing complicated in pricing. We offer in-house labor (bring it to us and we will fix it) for 75/hr. That is the most economical way to get repairs on a computer, or even a server that you are able to move yourself.
For in-field, on site service, our standard rate is 125/hr, but if we work after hours, it will be more. For large jobs, we will adjust our rates downward.
Q. What is your greatest strength?
A. Relationships are our greatest strength. We form relationships with our clients so we know what their needs are, many times before they do. Relationships with our vendors, manufacturers and other companies in our industry allow us to know the products we offer inside and out, and should we encounter a problem, we can get support ourselves!
Q. Write your own question and answer it.
A. Do we service and sell portable / mobile computers?
YES! We offer sales of tablet, notebook, laptop, ultrabook, and other forms of mobile computers.
We also repair / fix broken computers of all brands, including HP, Dell, Acer, Asus, Lenovo, Sony, Samsung, Toshiba, Nexlink, and more.
We can help you determine which type of mobile computer is right for you, and integrate it with your existing network or corporate infrastructure.
Need accessories? We offer bags, chargers, batteries, locking devices, tracking software, docking stations, even extended warranties in most cases.
Q. Write your own question and answer it.
A. "What do you guys do?" is a question we hear a lot.
The answer is: Just about everything related to IT!
We repair, fix, service, and support computer hardware, software, operating systems. We install, configure and maintain IT infrastructure, from the wiring / cabling itself, to switches, routers, firewalls. We offer consulting, and support services to assist IT personnel at larger businesses, and we offer in-house repairs of personal and business computers, as well as remote, email and phone support. Our technicians are incredible! You will not be disappointed.
We are partners with some of the biggest names in IT, including Microsoft, HP, Dell, Lenovo, Symantec, Trend Micro, TrendNet, Linksys, Cisco, D-Link, NetGear, Seneca Data / Nexlink, WatchGuard, SonicWall and many more. Meaning, we can offer you the entire product lines from these outstanding companies with full warranty and support!
Servers, computers and network products are a large part of our business. We can insure you get the exact machine for the task at hand.
We also provide VoIP (Voice over IP) sales/service and IP Surveillance / CCTV video cameras, time clocks, access control systems.
Everyone needs licensing. If you need 1 copy of Microsoft Office or Windows, we can provide that, or we can sell your business 100, 500 or even 1000 licenses for that software! We specialize in Microsoft, Cisco, Symantec and Trend Micro.