FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Benjamin Franklin Plumbing Greenville, we provide clear, upfront pricing before any work begins. After our licensed plumber takes a look and confirms what is going on, you’ll receive written options so you can decide what makes the most sense for your home. There are no hidden fees or surprise charges. For larger repairs or installations, financing options may be available. We may also offer seasonal specials on select services, such as water filtration systems, tankless water heaters, or other plumbing upgrades. Our pricing reflects trained, licensed plumbers, stocked service trucks, written options before work begins, quality workmanship, and guarantees that back up the work after we leave. We focus on doing the job right and giving you clear choices before you approve anything.
- What is your typical process for working with a new customer?
Our process is simple and built around clear communication from start to finish. When you reach out, our local team helps schedule a convenient appointment. A licensed plumber arrives in uniform, in a clearly marked Benjamin Franklin Plumbing truck, and takes the time to understand what is going on. Once we inspect the issue, we explain what we found and provide clear written options before any work begins. You’ll know the price upfront, with no hidden fees or surprise charges. Financing options may also be available for larger repairs or installations. Our plumbers complete the approved work, respect your home, clean up after themselves, and make sure you are satisfied before we leave. The work is backed by our 100% Satisfaction Guarantee, Lifetime Workmanship Warranty, and our On-Time Guarantee.
- What education and/or training do you have that relates to your work?
Benjamin Franklin Plumbing Greenville is led by a South Carolina Master Plumber with more than 30 years of plumbing experience and a Master Plumber’s License held since 1998. Our team trains every week to stay sharp on plumbing systems, service standards, safety, communication, and customer care. That ongoing training helps us diagnose issues accurately, explain options clearly, and provide reliable workmanship in each customer’s home.