FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Benjamin Franklin Plumbing Greenville, our pricing is upfront and transparent—no hidden fees, no surprises. Every job is quoted in advance, so you’ll know exactly what to expect before work begins. We also offer financing options to make larger projects manageable, along with occasional special offers like discounts on water filtration systems or tankless water heaters. Our pricing reflects the value of: • Highly trained, licensed plumbers • 24/7 emergency availability (even on holidays) • Our On-Time Guarantee (or we pay you $5 for every minute we’re late) • A 100% satisfaction guarantee on all work We’re not always the cheapest, but we focus on delivering permanent solutions, top-tier service, and long-term peace of mind.
- What is your typical process for working with a new customer?
1. Initial Contact & Scheduling – When you reach out, you’ll always speak to a live, local representative—never a call center. We schedule service at a time convenient for you, and you’ll get our On-Time Guarantee (or we pay you $5 for every minute we’re late). 2. Professional Arrival – Our technician arrives in uniform, in a clearly marked truck, and ready to work. First impressions matter, and we pride ourselves on showing up prepared. 3. Diagnosis & Options – We listen to your concerns, inspect the issue, and walk you through clear options—not just a quick fix, but permanent solutions tailored to your home and budget. 4. Upfront Pricing – Before any work begins, you’ll receive a written estimate with no hidden fees. We also offer financing options for larger projects. 5. Work & Quality Assurance – Our licensed plumbers complete the work efficiently, respecting your home by wearing shoe covers and cleaning up after themselves. 6. Follow-Up & Guarantee – After the job, we make sure you’re fully satisfied. All work is backed by our 100% satisfaction guarantee, and we’re available 24/7/365 for future needs.
- What education and/or training do you have that relates to your work?
I’ve been in plumbing for over 30 years and hold a South Carolina Master Plumber’s License since 1998. My team and I train weekly to stay sharp on the latest plumbing systems and customer service practices, ensuring every homeowner gets expert, reliable care.