GTCS Group Travel

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Introduction: Greenville Town Car Service Group Travel specializes in upscale event planning and coordination exclusively for groups of 5 or more people. From Bachelorette parties to weddings, from Clemson Tailgating Parties to the biggest concerts, GTCS Group Travel will always go the greatest of lengths to ensure that your special day is a memorable one! We realize that our customers work hard to plan their event for family, friends, and colleagues. We try to eliminate some of that worry by assuring stellar customer service from the moment we pick up the phone. Seeing the pleasure, and gratitude, from our clients after a successful event is priceless and makes us want to do it again and again for others!

Overview

5 employees

17 years in business

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April L.

Feb 19, 2014

Absolutely Unprofessional. I left an item of jewelry in one of their cars. I called to retrieve it and they said they had it but somehow got lost between exchanging drivers. Not what I would expect from professionals.

GTCS Group Travel's reply

April, You must've confused our company with someone else's. We've only started doing Group Travel in 2015 and don't have cars. We also don't have a record of you in our client database. I'm sorry you had an unpleasant experience. Please call me anytime to discuss. Best Regards, Ken General Manager GTCS Group Travel

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is standardized based upon the type of vehicle, type of service, and the number of hours needed.
What is your typical process for working with a new customer?
We start with simple and general questions. We then work on a detailed plan with verbal, and written, confirmations describing their customized service.
What education and/or training do you have that relates to your work?
I'm a retired Police Officer from New York whos first priorities are the safety, comfort, and satisfaction of our clients. Customer satisfaction is paramount and all of our professional drivers are carefully screened and trained in accordance with the highest of standards.