FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Carolina HVAC Service, LLC, we believe in transparent and fair pricing. We provide upfront estimates with no hidden fees. Our pricing is competitive and based on the job scope, not just hourly rates. We offer military and first responder discounts as a thank-you for your service. Seasonal promotions and special discounts may be available—ask us about current offers! For a detailed quote, feel free to contact us!
- What is your typical process for working with a new customer?
At **Carolina HVAC Service, LLC**, we make the process simple and hassle-free for new customers: 1. **Initial Contact & Consultation** – **********************************************. We’ll discuss your HVAC needs and answer any questions. 2. **Scheduling an Appointment** – We’ll set up a convenient time to inspect your system or provide an estimate. 3. **On-Site Assessment** – Our technician will assess the issue, explain findings, and offer repair or installation options. 4. **Transparent Pricing** – You’ll receive a clear, upfront estimate before any work begins. 5. **Service Completion** – Once approved, we’ll complete the job efficiently and professionally. 6. **Follow-Up & Support** – We stand by our work and are available for any follow-up questions or future maintenance needs. We prioritize quality work, honesty, and customer satisfaction every step of the way!
- What education and/or training do you have that relates to your work?
At **Carolina HVAC Service, LLC**, our technicians are highly trained and experienced in the HVAC industry. Our qualifications include: - **EPA Certification** – Ensuring safe and compliant handling of refrigerants. - **HVAC Technical Training** – Formal education from accredited trade schools and hands-on apprenticeships. - **Manufacturer-Specific Training** – Ongoing training with leading HVAC brands to stay up to date on the latest technology and best practices. - **Years of Hands-On Experience** – We have extensive experience in diagnosing, repairing, and installing heating and cooling systems for residential and commercial properties. - **Licensed & Insured** – Providing peace of mind that you're working with qualified professionals. Our commitment to continuous education means you’ll receive top-notch service from knowledgeable experts!