Carolina HVAC Service, LLC

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Introduction

Carolina HVAC Service, LLC is a Veteran and family-owned business located in Lancaster, SC, proudly serving Lancaster, York, Chester, Kershaw, Chesterfield counties, in South Carolina and Union County North Carolina. With over two decades of dedicated service, we specialize in delivering superior comfort and quality to our community.

Overview

Serves Lancaster, SC

Background checked

License verified

7 employees

3 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Excellent 4.9

53 reviews

5

98%

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Read reviews that mention:

Past Customer

Feb 14, 2025

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From Google

Matthew gave a detailed and easy to understand explanation of what was going on with my HVAC and duct work. Very nice and answered all my questions thoroughly.

Past Customer

Jan 15, 2025

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From Google

Excellent customer service from scheduling with Tiana to servicing from Matthew and Corey. Very knowledgeable technicians diagnosed the problem to get my heat back up and running. I was so impressed with their knowledge and professionalism that I signed up for their preferred customer program which will come out twice per year to and clean & service my HVAC. They also are preferred vendors with 2-10 home warranty which is a win/win!

Carolina HVAC Service, LLC's reply

Thank you for your fantastic review! We're delighted to hear that Tiana, Matthew, and Corey provided excellent service and got your heat back up and running. Our team takes pride in delivering knowledgeable and professional service, and we're thrilled that you joined our Preferred Customer Program! We appreciate your trust in us and look forward to taking care of your HVAC needs for years to come. If you ever need anything, don’t hesitate to reach out!

Kim A.

Feb 25, 2025

I had my unit replaced a couple years ago. From start to finish the job was completed with efficiency and professionalism. The contractor explained about the new system's operation and all my questions were answered. Carolina HVAC Service LLC continues to maintain the operation of my unit with seasonal service. I trust this company with all my HVAC needs because they have great communication and are knowledgeable about the products they sell and service.

Past Customer

Jan 18, 2025

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From Google

This company sent out a technician that came in time and did everything he could to make me feel reassured that this happens and he fixed the issue quickly. I wouldrecommend this company to everyone who wants a friendly, professional and honest company to work with their HVAC systems.

Carolina HVAC Service, LLC's reply

Thank you for your kind words! We’re so glad to hear that our technician arrived on time, provided reassurance, and quickly resolved the issue. Customer satisfaction is our top priority, and we truly appreciate your recommendation. If you ever need HVAC service in the future, we’re here to help!

Past Customer

Jan 17, 2025

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From Google

Carolina HVAC Service, LLC's reply

Credentials

License

License Type: Heating – Group 3 – Class I (NC)

License verified on 2/27/2025

License

License Type: Contractor - Commercial: Mechanical - Air Conditioning (SC)

License verified on 3/5/2025

Background Check

Corey Austin

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
At Carolina HVAC Service, LLC, we believe in transparent and fair pricing. We provide upfront estimates with no hidden fees. Our pricing is competitive and based on the job scope, not just hourly rates. We offer military and first responder discounts as a thank-you for your service. Seasonal promotions and special discounts may be available—ask us about current offers! For a detailed quote, feel free to contact us!
What is your typical process for working with a new customer?
At **Carolina HVAC Service, LLC**, we make the process simple and hassle-free for new customers: 1. **Initial Contact & Consultation** – **********************************************. We’ll discuss your HVAC needs and answer any questions. 2. **Scheduling an Appointment** – We’ll set up a convenient time to inspect your system or provide an estimate. 3. **On-Site Assessment** – Our technician will assess the issue, explain findings, and offer repair or installation options. 4. **Transparent Pricing** – You’ll receive a clear, upfront estimate before any work begins. 5. **Service Completion** – Once approved, we’ll complete the job efficiently and professionally. 6. **Follow-Up & Support** – We stand by our work and are available for any follow-up questions or future maintenance needs. We prioritize quality work, honesty, and customer satisfaction every step of the way!
What education and/or training do you have that relates to your work?
At **Carolina HVAC Service, LLC**, our technicians are highly trained and experienced in the HVAC industry. Our qualifications include: - **EPA Certification** – Ensuring safe and compliant handling of refrigerants. - **HVAC Technical Training** – Formal education from accredited trade schools and hands-on apprenticeships. - **Manufacturer-Specific Training** – Ongoing training with leading HVAC brands to stay up to date on the latest technology and best practices. - **Years of Hands-On Experience** – We have extensive experience in diagnosing, repairing, and installing heating and cooling systems for residential and commercial properties. - **Licensed & Insured** – Providing peace of mind that you're working with qualified professionals. Our commitment to continuous education means you’ll receive top-notch service from knowledgeable experts!