FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Thomas & Sons Electrical Contractor, our pricing is clear and competitive. We provide a detailed fee structure with a breakdown of labor and materials. Our service call fee includes up to 2 hours of troubleshooting and labor, with an hourly rate for additional work. For non-service-related projects, we offer all-inclusive quotes for our scope of work. While we don’t typically offer discounts, we reflect our commitment to quality in our pricing. For larger projects with multiple installations, we price items individually and offer a bundled discount if all are approved. There are no hidden fees—what we quote is what you pay.
- What is your typical process for working with a new customer?
At Thomas & Sons Electrical Contractor, our process for working with a new customer begins with a thorough consultation to understand your needs and project scope. We start by discussing your specific requirements and any concerns you might have. Following this, we conduct an on-site assessment, if necessary, to evaluate the work and provide an accurate estimate. Once we agree on the scope and pricing, we schedule the project at a time that works best for you. Throughout the project, we maintain open communication to ensure your expectations are met, and we provide a final walkthrough upon completion to guarantee your satisfaction.
- What education and/or training do you have that relates to your work?
At Thomas & Sons Electrical Contractor, our team brings over 15 years of hands-on experience in the electrical industry, covering a wide range of roles including electrical superintendent, project manager, and MEP consultant. Our licensed electricians are highly trained in the latest industry standards and safety protocols, ensuring every job is done right. We continuously pursue professional development to stay up-to-date with the National Electrical Code (NEC) and other relevant regulations, which allows us to provide the highest quality service to our clients.