FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use standardized pricing based on your service location to keep things fair and transparent. Free estimates with no hidden fees. Veterans and active military receive a 5% discount. Payment schedules are flexible and discussed upfront before any work begins.
- What is your typical process for working with a new customer?
First, we schedule a free consultation to discuss your vision and assess the project. Then we provide a detailed estimate. Once approved, 50% deposit Invoice is provided. Then we set a timeline and keep you updated throughout the entire process.
- What education and/or training do you have that relates to your work?
Our team brings hands-on construction experience with certifications in project management and home renovation. We're EPA certified and stay current with building codes and best practices through continuous training. Our tile team has trained at the Ceramic Tile Education Foundation (CTEF) to ensure top-quality craftsmanship.