FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use upfront, flat-rate pricing. You'll know the exact price before any work starts, so there are no surprises from the clock running. Repairs start with a diagnostic visit so we can find the real problem. New system replacements come with a free in-home estimate and Good/Better/Best options to fit your budget. Already have a quote from someone else? We'll give you a free second opinion on it. Maintenance plans start at $13/month.
- What is your typical process for working with a new customer?
1) Message us here and we'll respond quickly to learn what's going on with your system. 2) We get you on the schedule, often same or next day. 3) A licensed technician diagnoses the problem and gives you an upfront price before doing any work. 4) We fix it, clean up after ourselves, and walk you through what we did. For new systems, our free in-home visit takes about 45-60 minutes and we'll explain all your options with no pressure.
- What education and/or training do you have that relates to your work?
We're a licensed South Carolina mechanical contractor (License #119136) and background checked. Our owner has about 9 years in the HVAC industry on both the contractor side and the wholesale distribution side, so we know the equipment inside and out and how to install it right.