FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Fixin It, we price jobs based on the scope of work, materials needed, project complexity, and the time required to complete the work properly. Some smaller service calls may have a minimum charge, while larger projects are estimated after reviewing the details. We believe in clear communication up front, so customers know what to expect before work begins. If materials, specialty parts, or unexpected repairs are needed, we discuss those items before moving forward. Our goal is to provide fair, honest pricing while delivering quality work that lasts.
- What is your typical process for working with a new customer?
Our process starts with understanding the project and gathering photos, details, measurements, or any concerns the customer has. From there, we provide an estimate or schedule an in-person visit if needed. Once the scope is approved, we schedule the work, confirm any materials or access requirements, and complete the project as efficiently and professionally as possible. We focus on communication, cleanliness, and making sure the customer is comfortable with the work being done.
- What education and/or training do you have that relates to your work?
Our experience comes from years of hands-on work in maintenance, construction, electrical, repair, and general home improvement. We have worked around residential, commercial, and industrial projects, which has given us a strong understanding of how to approach repairs safely and correctly. We bring practical field experience, problem-solving ability, and attention to detail to every job. When a project requires a licensed trade specialist or falls outside our scope, we are honest about that and help point the customer in the right direction.