FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All of our pricing is set by the task item. We call it straight forward pricing. This allows you to see what the costs will be before you decide to move forward with the repair.
- What is your typical process for working with a new customer?
We presently have over 11,000 comfort club members that we maintain their equipment once or twice a year. They all started as new customers.
- What education and/or training do you have that relates to your work?
All of our technicians have not only technical skills training but also customer service training to aid in their ability to handle fixing the equipment and communicating to the clients what they just did.