Hi Neighbors, I’m Joe! Following my service in the United States Marine Corps, I used my GI Bill to get technical training in HVAC, launching a 30-year journey in the trades. Today, ServiceWorks Mechanical Solutions is proud to be your trusted local experts for all things HVAC and plumbing. Whether you need an AC overhaul, routine heating maintenance, or expert plumbing repairs, our fully licensed and insured team is ready to serve our community with honest work and dependable results.
Overview
Hired 25 times
Background checked
License verified
17 employees
4 years in business
Business hours
SunClosedMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Contractor - Commercial: Mechanical - Air Conditioning
License state: SC
Background checked
Passed by Joseph Dotson Jr. on Aug 31, 2026.
Services offered
Duct and vent type
Heating
Dryer
Exhaust
Other
Building height
Single-level
Two-story
Three-story
High-rise
Property type
House
Condo/Apartment
Townhouse
Business
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Exceptional 5.0
110 reviews
5
99%
4
1%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Perry D.
Sep 1, 2026
•
From Google
Great Work, Good Communication, Amazing Service! Joe and his team did an excellent job installing our new AC system. What was even greater was they managed to keep our old system running until our renters check out. They saved us money and headaches. Thanks so much Joe & Service Works Staff!
ServiceWorks Mechanical Solutions's reply
Mr. Perry Thanks so much for taking the time to leave this awesome review!
Keeping that old unit chugging along so your renters stayed comfortable (and your wallet stayed happy!) was priority number one. We're glad we could make the whole process smooth and headache-free for you.
We truly appreciate your business and your trust in the Service Works team. If you ever need anything else down the road, you know where to find us!
ROSETTA D.
Aug 27, 2026
•
From Google
CAITLYN WAS ABSOLUTELY AMAZING!! SHE GOT OUR A/C UNITS ALL THE WAY TOGETHER AND GOT MY STORE SMELLING AMAZING!! SHE ADDED SOME SMELL GOOD TO THOSE COILS!! MY STORE HAS NEVER HAD THAT DONE BEFORE!! IF SOMETHING IS GOING ON WITH YOUR UNITS, I HIGHLY RECOMMEND THIS COMPANY AND I'M HIGHLY RECOMMENDING YOU ASK FOR CAITLYN!! SHE KNOWS WHAT SHE'S DOING!! THANKS A MILLION!!
ServiceWorks Mechanical Solutions's reply
Thanks a million for the awesome shoutout, Rosetta! We'll definitely let Caitlyn know how much you appreciated her hard work. We appreciate your business and high recommendation!
Fred C.
Aug 17, 2026
•
From Google
We are new to Conway from Pawleys Island and had Serviceworks out today to service an AC on a home we bought. Jake showed up at 8am ready to go. Polite, kind, really really thorough and explained everything in detail. He took the time to include us and show us potential problems and fixed it before it became a nightmare. I HIGHLY recommend Serviceworks and I DEFINITELY recommend Jake and hope hes our service man every year.
Roca W.
Aug 13, 2026
•
From Google
Through Well & Good Myrtle Beach, I am the boots on the ground solution for property managers and property owners across the Grand Strand who trust me to steward their vacation rental professionally and efficiently.Finding ServiceWorks has made that objective exponentially easier to accomplish. They do great work and are proud to do it. They are efficient and effective. They're active in the community and their follow-through is top-notch. I recommend them without hesitation.
Matt G.
Aug 7, 2026
•
From Google
Joe (Owner), Jason "Jay" (Ops Director), Chance (HVAC Install Tech), Dalton (HVAC Install Tech), and Jordan (Service Tech) did a fantastic job. From initial troubleshooting of my old HVAC to final install and commissioning of the new system, the process was pleasant and well coordinated.More importantly, a mistake was made during the install but the integrity the entire team showed in owning it, and the follow-up, were truly second-to-none. It's not often these days you find a company that owns their shortcomings and rebounds with 100% accountability and exceeds even your initial expectations. These are the businesses you support to ensure they stay around.This review is coming from a former Engineering and Facility Manager of a distributed multi-use operation totaling 1.3 million sq ft including a hospital, medical office buildings, warehouses, restaurants, and general commercial occupancy properties. Don't let the fact that I said a mistake was made with the install dissuade you from engaging ServiceWorks. Because if you find a company that doesn't make mistakes or sells you on that so-called fact then it's highly likely you'll be paying for that sooner or later without support.I don't often review or recommend contractors in general because I value my personal brand and would rather choose to stay neutral. However, after my experience with Joe and his team I would recommend their services without hesitation. They truly bend over backwards to make sure you're satisfied while standing by their work and product.
ServiceWorks Mechanical Solutions's reply
Matt, wow—thank you for such an incredible and thoughtful review! Coming from someone with a 1.3 million sq ft facility management background, your feedback means the world to our team (and gives us some serious bragging rights at the shop).
We always aim for perfection, but when things don't go 100% to plan, we make sure to own it and fix it fast. We’re just glad we didn't end up on your "hit" list!
Me, Jay, Chance, Dalton, Jordan, and the rest of the crew truly appreciate your trust and recommendation. If you ever need anything else—HVAC or otherwise—you know where to find us. Thanks again for being such a fantastic customer!
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I give all pricing in written form and upfront. There are no hidden fees. Change orders or add-ons are first discussed with the customer and then they are given a written quote. If you sign up for a service Agreement, all prices are discounted by 10%, and you pay no holiday or after-hours charges.
What is your typical process for working with a new customer?
Generally, we will schedule an appointment to visit with the customer to understand their needs, and then make recommendations based on our experience and their desired outcome. we will develop a written scope of work for them to review, and everything is documented using our immersive software and stored on the customer portal.
What education and/or training do you have that relates to your work?
I used my GI Bill after serving in the USMC to attend technical college for HVAC. I completed an apprenticeship program and became a licensed Journeyman technician. Over the 26 years that I have been doing this, I have been to so many schools for HVAC, business, energy conservation, building performance, etc. that the list is too extensive to keep up with. I make it a point to continue education for my team and myself every year to keep abreast with the latest technology in the industry.
