FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Loftis Lighting and Electrical, we believe in straightforward, transparent pricing. Every job is unique, so we provide upfront estimates based on the complexity of the work. There are no hidden fees—what we quote is what you pay. Whether it's troubleshooting, installations, or upgrades, we ensure fair pricing while delivering top-quality workmanship. Contact us for a free quote today!
- What is your typical process for working with a new customer?
When working with a new customer, I follow a simple and efficient process to ensure top-quality service: 1️⃣ Initial Contact: I start by discussing your electrical needs over the phone or through a message to understand the scope of the job. 2️⃣ On-Site Assessment: For more complex issues, I offer an in-person evaluation to provide an accurate diagnosis and estimate. 3️⃣ Transparent Pricing: I provide upfront pricing with no hidden fees, so you know exactly what to expect before any work begins. 4️⃣ Professional Service: Once approved, I complete the job with precision, using high-quality materials to ensure safety and reliability. 5️⃣ Final Inspection & Cleanup: I test everything thoroughly and leave your home as clean as I found it. 6️⃣ Follow-Up: Customer satisfaction is my priority, so I follow up to ensure everything is working perfectly. I strive to make the process seamless, stress-free, and focused on your needs!
- What education and/or training do you have that relates to your work?
I am a fully licensed electrician in both North Carolina and South Carolina, ensuring I meet the highest industry standards for safety and compliance. My expertise comes from years of hands-on experience in residential electrical work, from troubleshooting complex issues to full-scale installations. Beyond my licensing, I stay up to date with the latest electrical codes, best practices, and emerging technologies through continuing education courses and industry certifications. I have completed specialized training in EV charger installations, electrical inspections, panel upgrades, and surge protection. My background includes working on a wide variety of electrical systems, from modern smart home integrations to older wiring that requires careful troubleshooting and upgrades. With my extensive experience and commitment to quality, I ensure every project is completed safely, efficiently, and up to code.