Ben is passionate about fixing computers and helping people with their technology needs. With extensive experience working with all computer brands, including HP, Lenovo, Apple, and Dell, Ben is skilled in a wide range of services—from smartphone and software support to virus and hack removal, emergency repairs, hardware upgrades, and streaming TV setup and audio-visual configurations. His commitment to quality service is evident in his non-judgmental, dependable, valuable, passionate, patient, and thoughtful approach to assisting clients.
With over 20 years of experience in computer setup and repair, Ben has been instrumental in advancing technology and maintenance for his employers. Ben doesn’t just fix technology problems; he excels at teaching clients what he's doing, showing them how things work, and making technology easier to use. His ability to educate while resolving issues has earned him hundreds of happy customers, both individuals and businesses, in the community.
Overview
Hired 12 times
Background checked
1 employee
10 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, and Square cash app.
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Exceptional 5.0
15 reviews
5
100%
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Read reviews that mention:
James z.
Jul 20, 2026
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Hired on Thumbtack
Ben fixed the issue and then added extra support to help prevent any further issues 👍
Details: PC • Desktop • Virus or malware • My home, venue, etc.
Computer Repair
Lisa C.
Sep 6, 2025
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Hired on Thumbtack
He called me back immediately and showed up within the hour of calling him. He was able to fix the problem I was having with my Outlook account and was very reasonably priced. I would highly recommend Ben!
Details: Mac (Apple) • Laptop • Troubleshooting needed to determine issue • Remotely (phone or internet) • My home, venue, etc. • At the pro’s location
Computer Repair
David H.
Sep 26, 2024
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Hired on Thumbtack
He helped me Set up my computer and help me navigate through the operating systems. He was Very Detailed and professional….
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Felicia W.
Feb 19, 2023
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Hired on Thumbtack
Ben responded quickly (detailed response); I scheduled my appointment online; Ben followed up; he arrived as scheduled, and completed the work as requested. Keeping him in mind for future tech issues.
Details: Personal (Home) • Technology support • Router • My home, venue, etc.
Network Support Services
Linda L.
Apr 2, 2023
Ben responded quickly to my request, showed up at scheduled time and was very professional.
He explained everything that he was going to do and fixed my computer for a very reasonable price.
Credentials
Background Check
Benjamin Preisner
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is simple and transparent: I charge $85 for the first hour of service and $65 for each additional hour. I offer on-site services and am happy to travel to you, making it convenient to resolve your tech issues. For more extensive projects, like hardware repairs or upgrades that need to be done at my shop, I provide project-based pricing. Any parts needed for repairs or upgrades are purchased separately and added to the bill, which may require prepayment.
What is your typical process for working with a new customer?
I like to keep the process straightforward and stress-free. First, I introduce myself and ask about your technology issue, taking the time to listen carefully to understand your needs. Then, I set up an appointment at a time that works for you. When I visit, I diagnose the problem and explain what needs to be done in clear, easy-to-understand terms. I can often fix the issue on-site, but if the problem requires more extensive work, I’ll take the hardware back to my shop. Once the work is completed, I’ll return your equipment and make sure everything is working perfectly.
What education and/or training do you have that relates to your work?
I attended Yale University, where I developed a strong foundation in technology and computer science. I’ve also earned multiple certificates in software and hardware systems, giving me the expertise needed to diagnose and repair a wide range of tech issues.
