Integrity LLC

We at Integrity Painting never want to have a disgruntled customer. We are truly sorry that Mr Freeman had to finish painting on his own. We would have been happy to complete his project had he paid his balance on time. We also cannot believe that a former Air Force soldier chose to display his honor in such a slanderous way. It is truly a shame. It was a debate as to whether to respond in anyway however the Thumbtack service does not remove reviews from customers once they are posted. Our business from this particular forum has decreased tremulously in the last month, due to this review, and we have now simply decided enough time and passion has pasted to just set the record straight and move on. Integrity Painting as a whole finds it so terribly unfortunate that we not only had to stop working on the project due to non-payment after threes days of continued labor where we continually asked politely to be paid, but we also find it terribly sad that any customer would feel the need to slander a company. What is factual is that Mr. Freeman signed a contract as all our customers do prior to our beginning work, signed a second updated contract after adding significantly more work to the initial project and subsequently the original schedule that was set, and that he chose to refuse to pay his payment on time and still to this day owes us thousands of dollars. Of course, some things are variations of truth, and the following are those listed out, only as response and as least passionately or childlike as we are able to express them: Mr Freeman was billed throughout the project for the additional, and only the bare minimum of completely necessary, materials that we as a company purchased on his behalf, as they arose as is outlined in our original contract. After our choice to have to enforce the net terms of our contract and stop work, Mr Freeman was only still billed for what was left of his balance. That amount was his to choose to correctly disclose, however the claim that we would have ever agreed to paint an entire house for $4100 is false, unless of course we were working adding amazing discounts or donating services. There was a spill a can of paint from a ladder onto his new carpet which 4 of our staff spent an entire 8 hour day making sure there was absolutely no trace left of with 3 shop vacs, a wet vac, and cleaning products, all of which we ate the cost of. We did arrive at noon daily as that we let all of our customers know we are not morning people and set a schedule for which we will be working prior to the beginning of each project. Mr Freeman was well aware of the time we would arrive, and as he added additional work, we definitely did offer to work as late as necessary to attempt to complete as quickly as possible so that his home would be disrupted for the least amount of time as possible and we would be able to move on to the next projects we had scheduled on their prior scheduled dates. In relationship to staffing changes, I'm not sure how Mr. Freeman felt so overwhelmed by the use of four people painting as that there was only the switch of 3rd and 4th helpers on two days but we do apologize that that brought him discomfort. Of course, as painting projects go, color changes determine which rooms will be painted and what parts of said rooms will be painted on certain days. As that this was a fairly large project of three coating the crown, chair, and base of his home, in all rooms and closets, and every single door as well, going from room to room was not practical. Mr. Freeman's family had originally painted his home for him the day he moved in, in four hours so he told us, and the corrections from their less than professional hands also added additional time. The only unprofessional part of the entire project, we personally would have never made known had Mr Freeman not chose to slander our company on public forum. Mr Freeman made our female owner sit in his darkened bedroom for more than an hour with him, on the ledge of his bed, making lewd insinuations while she tried to seek a resolution to the issue of non-payment, two nights prior to our ending the project. Her husband, our male owner, who was working painting while this went on, did not confront Mr Freeman, as to not embarrass his wife or be confrontation with a customer, at her insistence, only. Moving forward, we are happy to announce that we have rebranded and joined with two other companies to become Integrity LLC! We are still painting away, as well as now doing electrical and tile work. We apologize mainly to anyone who had to read Mr Freemans review and also had to read our response. We hope that all of this will blow over and we can all move on to a brighter, sunnier Spring season! We've added a new website for you all to check out and are delighted to be continuing to grow steadily :) Thank you and God Bless!