FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent pricing with no hidden fees. Our labor-only moving rates start at $120/hour for 2 movers, $160/hour for 3 movers, and $195/hour for 4 movers, with a required 2-hour minimum for all moves. Additional crew members are $40/hour each. For full-service moves with a truck included, pricing starts at $149/hour for 2 movers, $189/hour for 3 movers, and $229/hour for 4 movers. We proudly offer discounts for military members, veterans, first responders, senior citizens, and returning customers. Additional charges may apply for: • Multiple flights of stairs beyond the first set ($50 per additional set) • Heavy items over 200 lbs • Long carry distances • Specialty items • Packing materials • Travel and mileage fees • Same-day or emergency scheduling Truck fees range from $75-$150 per day depending on truck size. Optional moving coverage is also available starting at $100 for $500 coverage up to $500 for $10,000 coverage. We do our best to provide accurate upfront estimates based on the information provided. If the move details change significantly on-site, pricing may adjust accordingly.
- What is your typical process for working with a new customer?
Our process starts with gathering details about your move, including the pickup and delivery locations, inventory size, stairs, heavy items, preferred moving date, and whether you need labor-only services or a truck included. Once we have the details, we provide a clear estimate based on the crew size, time, and services needed. After the estimate is approved, we secure the booking with a deposit and confirm all scheduling details before move day. On the day of the move, our crew arrives prepared with the necessary equipment to safely protect, load, transport, and unload your belongings as efficiently as possible. Throughout the process, we focus on communication, professionalism, and careful handling of your items to help reduce stress and avoid surprises. We also encourage customers to be as detailed as possible during the quoting process so we can plan appropriately.
- What education and/or training do you have that relates to your work?
The owner of One Direction Moving has over 10 years of hands-on experience in the moving industry, including residential moving, commercial relocations, furniture handling, loading and unloading, packing, logistics coordination, and specialty item transportation. Over the years, that experience has helped build strong knowledge in efficient loading techniques, furniture protection, customer service, teamwork, time management, and safely handling heavy or fragile items during all types of moves. Our team has also gained real-world experience working in high-pressure environments, navigating difficult access situations, and completing moves safely and efficiently while maintaining professionalism throughout the process. In this industry, experience matters because every move is different. After enough years, you learn how to problem-solve quickly, protect customers’ belongings properly, and avoid the mistakes that inexperienced movers make.