Roc-Solid Flooring

customer experiences seriously. We’re sorry to hear that you were dissatisfied with our pricing and services, but we feel it’s important to clarify some details. With over 20 years of experience in the flooring industry, our commitment to quality work and transparent pricing has been our guiding principle. When you initially contacted us for an estimate, we provided you with a fair and accurate assessment of the project’s scope, along with our pricing structure. We understand that budget considerations are crucial, and we aim to work within our customers’ financial boundaries whenever possible. However, it’s essential to maintain a balance between fair compensation for our expertise and delivering exceptional results. Regarding your counteroffer of $400, which was half of the original estimate, we genuinely wanted to accommodate your budget. To assist you further, we even extended a $200 discount from the initial estimate if you were willing to provide the materials. Our goal was to find a solution that worked for both parties. We respect your decision to choose an alternative route for your project, as every homeowner has the right to make choices that suit their needs and preferences. However, it’s crucial to remember that our time, just like our customers’, is valuable. We strive to provide the best possible service to all our clients within the framework of professionalism and fairness. We remain committed to our mission of delivering top-quality flooring services and maintaining open communication with our clients. If you have any further questions or concerns, please don’t hesitate to reach out. Thank you for considering Roc Solid Flooring, and we wish you the best with your future projects.