FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Lake Wylie Services, we believe in honest, upfront pricing with no surprises. Here’s what customers should know: • $125 Estimates – We provide clear quotes before any work begins. • Upfront Pricing – You’ll know the total cost before we start. No hidden fees.
- What is your typical process for working with a new customer?
At Lake Wylie Services, we make the process simple and stress-free from start to finish. Our typical process with a new customer looks like this: 1. Initial Contact You reach out by phone or message, and we gather details about your project, timeline, and any specific concerns. 2. On-Site Assessment We schedule a convenient time to evaluate the job in person. For services like HVAC installations or electrical work, we assess panel capacity, location, and code requirements. 3. Clear, Upfront Estimate We provide a detailed quote outlining scope of work and pricing. We answer any questions so you feel confident moving forward. 4. Scheduling & Preparation Once approved, we schedule the work promptly and handle any necessary permits if required. 5. Professional Installation/Service We complete the job safely, efficiently, and cleanly—treating your home with respect. 6. Final Walkthrough We review the completed work with you to ensure everything meets your expectations and answer any final questions.
- What education and/or training do you have that relates to your work?
I earned a bachelor’s degree in Heating, Air Conditioning, and Electrical Systems from Alfred State College, which gave me a strong technical foundation in residential HVAC and electrical systems. Beyond that, I hold ACCA (Air Conditioning Contractors of America) certification, an EPA certification for handling refrigerants safely, and a state HVAC license, ensuring that all of my work meets regulatory and safety standards. I also commit to continuing education to stay current with the latest industry practices, technology advancements, and code updates. This combination of formal training, certifications, and ongoing learning allows us to deliver safe, reliable, and high-quality service for every project we take on.