Pool Maintenance & Repair

Michelle, Thumbtack gives you the pricing upfront according to the services you select, so you were aware of what the price was before you and I ever communicated. The services you selected totaled $650, and I performed every one of those services. The $200 discount was a courtesy due to the fact that your pool didn't need vacuuming and I felt like that was a fair thing to offer. You never raised any concerns over the services or the price while I was at your property, which would have opened a dialogue where we could have resolved your concerns. I wasn't given the chance to address this because nothing was said. Also, you didn't let me know your pool wasn't clear the next day, denying me the opportunity to return to your house perform follow up services. Instead of addressing the issue, you deny me the chance to make things right and write a bad review. And to say you were scammed is ludicrous. The app tells you the price upfront and you paid $200 less, so how were you scammed? You handled this matter poorly, but I wish you the best and remember, communicating your wishes and concerns is a vital part of any business transaction. I hope you're able to see that you are wrong in your actions and hopefully this doesn't happen to anyone else you deal with in the future.