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Introduction: Over 85% of our customers are businesses and the other 15% are individuals. We are very professional and very efficient. All of our staff have undergone extensive background checks with Federal, National, State and local criminal databases. Our techs have worked in enterprise level ITIL compliant environments in the past during previous employment, some with past Federal Security clearances while working with various Federal agencies. We are insured with General Liability, Umbrella and Tech Error & Omissions insurance including Cyber Breach insurance. We are a member of our local Chamber of Commerce and a Microsoft Cloud Partner.

Overview

4 employees

6 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, and PayPal.

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Facebook, Twitter

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FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We charge a rate of $75 per hour for onsite/remote service. There is a one hour minimum for onsite service. Remote support is billed in half hour increments with a half hour minimum. If you are outside of Cumberland County TN, there is a $50 per hour travel charge with a one hour minimum. We do not travel outside of our service area without advanced confirmation. Our service area is roughly a 40 mile radius from Crossville, TN. A map of our onsite service area is available on our website.
What is your typical process for working with a new customer?
Typically, we book an appointment via Microsoft Booking. This obtains customer data such as name, organization, email address, phone number and address when needed. Either before or after our initial service call, we send out a welcome email that gives the customer access to our Remote Monitoring and Management agent as well as the option to have our own branded Client Security agent deployed to their endpoints. We have this down to a science. You can get Enterprise level support with us. When there is an issue with an endpoint, we identify if it is a software or hardware issue first and if hardware, we assess if it is viable to repair or replace the hardware depending on current market value of the hardware in question.
What education and/or training do you have that relates to your work?
Our technicians have worked in Enterprise level environments under ITIL compliance, at Tiers 1 through 3 support levels. The owner has operated a computer support business in the past in Knoxville TN for 10 years and has had over 20 years of professional IT experience.