FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing — no hidden fees and no surprise add-ons. ✔ Service call/diagnostic fee is applied toward repair if you move forward ✔ Free estimates on system replacements ✔ Competitive pricing for repairs and installs ✔ Discounts available for maintenance customers ✔ Financing options available for qualifying system installs We always explain your options before any work begins so you can choose what fits your budget. Our goal is simple: honest pricing, quality work, and no pressure.
- What is your typical process for working with a new customer?
We make the process simple and stress-free: 1️⃣ Fast Response – We respond quickly to gather a few details about your issue and schedule a convenient appointment time. 2️⃣ On-Site Diagnosis – Our technician arrives on time, inspects the system, and explains what’s going on in plain language. 3️⃣ Upfront Pricing – You’ll receive clear pricing and repair or replacement options before any work begins. 4️⃣ Quality Repair or Installation – Once approved, we complete the work efficiently and test the system to ensure everything is running properly. 5️⃣ Follow-Up & Support – We make sure you’re satisfied and answer any questions before we leave. Our goal is to make HVAC service straightforward, honest, and hassle-free from start to finish.
- What education and/or training do you have that relates to your work?
Our team brings over 25 years of combined hands-on HVAC experience in residential, commercial, and refrigeration systems. We are EPA Certified and hold certifications for: ✔ Residential HVAC systems ✔ Commercial HVAC systems ✔ Refrigeration equipment Our training includes proper refrigerant handling, system diagnostics, installation best practices, and energy-efficient solutions. We stay up to date with current codes, safety standards, and evolving HVAC technology to ensure every job is done correctly and safely. Experience matters when it comes to comfort and reliability — and we bring that experience to every project.