Tim Ferguson Plumbing, Air, & Electric

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  We provide upfront pricing on equipment and repairs so you can make an informed decision. We also offer estimates, promotional savings and maintenance plans, and you can find our current deals on our coupons page. If a repair or a new system doesn't fit this month's budget, financing for qualified customers can help spread the cost out over time. Contact our team to confirm which offers apply to your project and whether your appointment includes a service or diagnostic fee.

• What is your typical process for working with a new customer?

  First, we listen. Tell us what's going on, whether it's a weird noise, a cold shower or a breaker that keeps tripping, and we'll get you on the schedule. Your technician will dig in, show you what they found and walk you through your options in plain English. Sometimes it's a quick fix. Sometimes it's worth talking about a newer system that keeps you more comfortable and costs less to run. Either way it's your call, and nothing starts until you say go. Before we leave, we test everything. If you're getting new equipment, we'll show you how it works and how a couple of tune-ups a year keep it running like new.

• What education and/or training do you have that relates to your work?

  Plumbing, heating, cooling, electrical: our techs work on all of it every day. We keep training them because the equipment keeps changing. For you, that means a tech who can fix the problem in front of them today and point you toward what will serve your home best down the road. We're also proud to have earned American Standard's Building a Higher Standard Award.