Glasswing IT Services

$85/hour

Estimated price

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Service type

Device type

Responds within a day

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About

I've been in the IT game for over 25 years, if it's broken I can probably fix it. More importantly, I can probably troubleshoot it and fix it fast.

Overview

Hired 56 times

Serves Lenoir City, TN

Background checked

1 employee

3 years in business

Business hours

Sun8:00 am - 7:00 pmMon8:00 am - 7:00 pm

Payment methods

This pro accepts payments via Cash, Google Pay, Square cash app, Venmo, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

Services offered

Service type

Usage type

Personal (Home)

Commercial (Office)

Device type

Computer

Telephone system

Router

Projects and media

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

31 reviews

5

100%

4

0%

3

0%

2

0%

1

0%

Read reviews that mention:

Jacob V.

Nov 10, 2023

•

Hired on Thumbtack

Details: PC • Desktop • Clicking or grinding noise from hard drive • My home, venue, etc.

Computer Repair

Andrew W.

Jul 29, 2023

•

Hired on Thumbtack

Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.

Network Support Services

Amanda B.

Aug 11, 2023

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Hired on Thumbtack

I work from home but kept losing connection in my office area, bad during zoom meetings. We were able to boost the wireless signal, and in addition make use of the pre wired setup in the house to enable wired connections. I haven't dropped out of a zoom meeting since.

Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.

Network Support Services

Lauren H.

Jul 13, 2023

•

Hired on Thumbtack

Details: PC • Desktop • Computer not turning on • My home, venue, etc.

Computer Repair

Jason P.

Oct 7, 2023

•

Hired on Thumbtack

Matthew did an amazing job. My daughter is 1100 miles away attending school in Denver. He agreed to meet her on campus on a Sunday afternoon. Spent 5 hours Sunday and all of Monday getting her laptop working. He made sure all her school programs were up and running on her computer, walked her through everything ensuring she was comfortable with everything before leaving. Great Job!

Details: PC • Laptop • Slow computer performance • My home, venue, etc.

Computer Repair

Credentials

Background Check

Matthew Idom

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I offer a 10% discount if you pay with BTC/LTC.
What is your typical process for working with a new customer?
I very much prefer conversation, typically I'll chat with you a bit about what's going on, what you're looking for and in most cases can offer a recommendation immediately.
What education and/or training do you have that relates to your work?
Dell Certified Laptop and PC Technician, CCNA and I've been in this game since I was 12. I've seen a lot of stuff so it's rare that I encounter a problem I can't solve quickly.