FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are competitive with pricing. -Price matching -Military discounts -Referral bonus My pricing is always transparent, detailed, and based on the scope of work, materials selected, and project complexity. Here’s what I tell customers up front: No hidden fees – All labor, materials, disposal, and warranty coverage are clearly outlined in the estimate. You’ll know exactly what you’re paying for. Insurance jobs follow standard pricing – For storm or claim-related projects, we use industry-standard pricing software (like Xactimate), so it aligns with what insurance carriers approve. Out-of-pocket projects are customizable if it’s a retail job, I can offer different options based on your budget from basic to premium products. We offer seasonal promotions or referral discounts ask if we’re running any current deals. We also offer incentives for customer referrals or for bundling additional services like gutters or siding. Deposits and payment terms are fair typically, we take a deposit to secure materials and schedule the job, with the balance due upon completion. We also offer financing options for qualified homeowners.
- What is your typical process for working with a new customer?
Initial Contact & Discovery: I start by listening understanding the customer’s needs, concerns, and timeline. Whether it’s an inbound call, referral, or door knock, I gather basic details about the property and what they’re looking for (repairs, replacement, insurance claim, etc.). Inspection & Assessment: I schedule a free roof inspection where I document the condition with photos and take notes on any damage, wear, or installation issues. I explain my findings in simple terms and answer any questions the customer has. Presentation & Estimate: Based on my inspection, I present a detailed proposal that includes product options, pricing, timeline, and warranty information. If it's an insurance claim, I walk the customer through the process and help coordinate with the adjuster if needed. Production Coordination: I stay in touch through production day—ensuring materials arrive on time, the crew has what they need, and the customer knows what to expect. I also do a final walk-through when the job is complete. Post-Job Support: After the job, I follow up to make sure the customer is fully satisfied and to collect any remaining documents or payments. I also ask for reviews or referrals if they’re happy with the work.
- What education and/or training do you have that relates to your work?
I’ve built my expertise through hands-on experience, industry training, and continuous learning. Over the years, I’ve completed training in: Roofing systems and installation methods – including shingles, underlayment, flashing, ventilation, and storm damage assessment. Insurance claim processes – including working with adjusters, understanding Xactimate scopes, and guiding homeowners through the process. Product knowledge – through manufacturer certifications, supplier workshops, and product demos for major brands like GAF.