FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
○ Regular Customers: Enjoy a 15% discount on labor. ○ Veterans & Seniors: We honor your service and experience with a 15% discount on labor. ○ Referral Discounts: Earn discounts by referring friends and family.
- What is your typical process for working with a new customer?
To ensure a smooth and efficient experience for our new customers, we follow these steps: 1. Scheduling an Appointment 2. Initial Consultation 3. Providing Estimates
- What education and/or training do you have that relates to your work?
● Certifications: All our technicians are EPA and OSHA certified. ● NATE Training: Most of our technicians have completed NATE (North American Technician Excellence) training, ensuring top-tier HVAC expertise. ● Ongoing Training: We regularly participate in training sessions provided by our vendors and suppliers, including Mitsubishi, Daikin, Carrier, Tesla, Enphase, and others.