FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We love offering great deals! First-time clients and those who use our services regularly can enjoy discounts ranging from 10-25% off. Just ask us for details, and we'll be happy to share current offers. Our on-site service calls are $135/hour, and we only bill in 15-minute increments after the first hour, so you’re never paying for more time than you need. Remote help is a bit more affordable at $99/hour, also billed in 15-minute increments. Plus, some of our services come with flat-rate pricing for extra simplicity. While Thumbtack may not always reflect all of our pricing details, you can easily find the most up-to-date info, including promotions, on our website (findable with a quick Google Search). And if anything doesn't go as expected with your service, just let us know – we’re here to make sure you're completely satisfied!
- What is your typical process for working with a new customer?
We always start by reaching out to answer any questions you may have and ensure we're a great fit for what you need. If for any reason we can’t help, we’re happy to point you in the direction of someone who can. You won’t be charged until your service is completed, unless a deposit is required (usually only for larger projects). Whether you’re a first-time client or a long-time customer, we’ll do everything we can to make sure you’re well taken care of every step of the way!
- What education and/or training do you have that relates to your work?
We’ve had the pleasure of helping over 1,000 clients over the past five-plus years, handling everything from remote computer assistance and on-site service calls to TV mounting, Wi-Fi troubleshooting, and security camera setup—plus so much more! Our experience spans a wide range of services, and we’re always learning and adapting to stay up to date with the latest technologies, so you can trust that you’re in good hands.