FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, upfront pricing with no hidden fees. Pricing is based on the size of the home, level of cleaning (standard, deep clean, or move-in/move-out), and any add-on services requested. We provide a clear quote before scheduling so you know exactly what to expect. We also offer recurring service discounts for weekly and bi-weekly clients. Our goal is to provide high-quality, detailed cleaning at a fair and competitive rate.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand your needs, home size, and preferred schedule. From there, we provide a customized quote and confirm details before booking. On the day of service, our team arrives with all necessary supplies and equipment. After the cleaning, we follow up to ensure you’re satisfied. For recurring clients, we maintain consistent communication and adjust services as needed to fit your preferences.
- What education and/or training do you have that relates to your work?
Our team is trained in professional residential cleaning standards, including proper product use, surface-specific care, sanitation practices, and efficient cleaning systems. We emphasize attention to detail, safety, and respect for our clients’ homes. We also stay up to date on best practices for disinfecting, organizing, and maintaining various home surfaces and materials.