ESOR Consulting Group

Introduction: The BlackRose Consulting Group takes a fresh approach to call center consulting. Our clients tell us we get the job done differently than other firms because we listen to them, provide unbiased feedback and analysis, and deliver high value results. We're passionate about solving call center challenges — whether it's helping steer a new initiative, being a catalyst for change, introducing a new technology, planning for or leading implementation, transferring knowledge, sales training, or just providing in-depth perspective on overall operations. THE BIG 3 Experience Methodology Action EXPERIENCE Whatever project we're working on – whether for a Fortune 500 or a small to medium business – clients rely on our thoughtful perspective and empowering approach to drive results. By leveraging our years of experience and proven methodologies, we bring value to any project with our depth and breadth of knowledge. METHODOLOGY Our 20+ years of experience and multiple services have made the BlackRose Group unique... we help clients define and execute customer interaction strategy. We partner with our clients to share our expertise, to guide them to develop the best solutions and processes possible, and to educate them about potential pitfalls. We bring to the table call center best practices that only come from being in the trenches. We teach selling from an entirely different level. ACTION We deliver actions and outcomes, not just lip service. We focus our efforts on our clients' needs (and not our own), our action plans are collaborative and enable our clients to embrace the projects. LIfesize Technologies ProfitFuel Yodle United States Money Reserve OutboundEngine Dell Austin American-Statesman AOL Yahoo Harte-Hanks The Vidette Group 15+ years as a Corporate Consultant, Advertising Expert, Motivational Speaker and Entrepreneur, I have been helping people transform fear into logic, doubt into certainty and limited thinking into unlimited opportunities through practical and common sense like results-oriented approaches to direct and indirect sales strategies. My techniques are proven and have helped thousands of people find a more fulfilling and successful life. My passion is helping people overcome their perceived obstacles and reach for applying innovative strategies and techniques that help assist with being successful in business and everyday life. You can find me either in front of a group, company, organization; you name it changing lives with seasoned business presentations. My specialty is working within the executive ranks of a company and shaping the overall corporate culture. I take full ownership and responsibility of the front line of a business, and with great passion seek to get the biggest return of an employer’s investment. As an innovative leader I have been privileged to work with Fortune 500, Fortune 1000 and multiple startup companies. My desire has always been about driving the direction of an organization through people, processes, strategy and technology. I have a high sales IQ with a unique approach for building loyal teams. I’m an outside the box thinker with organized and proven methods to get people to perform. I don’t know what LOSING looks like when I am at the helm. With that being said, I am the ultimate front-runner for any organization as my drive and desire for success is contagious.