Little Royals Party Haus

Hi Alexander, First, I want to sincerely apologize for the misunderstanding and the disappointment this situation may have caused. I completely understand how important your child’s celebration was, and I would never intentionally miss or neglect a commitment—especially one that brings joy to a child’s special day. After reviewing the situation with Thumbtack, I learned there was a glitch in the messaging notifications, and I unfortunately did not receive alerts about your messages during those days. I truly value communication and pride myself on being responsive and dependable. As part of my booking process, I always send an invoice and contract to confirm a job—and in this case, neither was completed, and no payment was collected, meaning a formal booking was never finalized. Still, I take full responsibility for how this played out. I run my business with deep care and passion, and it breaks my heart to know a child missed out on fun because of this. The work I do is meaningful to me, and I always aim to provide exceptional service to every family I work with. To make up for the misunderstanding, I’d like to offer you a discount on a future service as a sincere gesture of goodwill. I’ve also updated my processes to ensure clients always have direct contact information for better communication moving forward. Thank you for your feedback—it helps me grow and ensure this doesn’t happen again. I truly hope we can connect in the future and give your family the joyful experience you deserve. Warmly, Josseline