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iPest Solutions
iPest Solutions

iPest Solutions

Offers remote services
Offers remote services
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Responds within a day

Introduction: All of our solutions are customized to your pest control needs. By utilizing a balanced use of cultural, biological, and chemical procedures that are environmentally compatible to reduce pest populations to a tolerable level (Integrated Pest Management) we work in conjunction with you to find the most effective way to identify, solve, and prevent pest problems. To ensure that we meet your expectations, we provide extensive training for our technicians through founder and Entomologist John R. Fell. We are committed to excellence in service and to you, our customer. iPest Solutions Austin is proud to partner with you to solve your pest issue.
Overview

Hired 1 time

Serves Austin, TX

Background checked

24 employees

12 years in business

Payment methods

Cash, Check, Credit card

Social media

Facebook

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Featured Projects

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Reviews

Customers rated this pro highly for work quality, professionalism, and value.

Excellent 4.9

11 reviews

5
91%
4
9%
3
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Read reviews that mention:


Monica C.

Termite Inspection

These guys are wonderful! Hard workers, great attitudes, excellent service, reasonably priced and provided me with peace of mind. Highly recommended. Thank you!
Apr 12, 2021
·
Verified
Thumbtack Customer

We appreciated Steve's explanations of what he observed during our home purchase inspection.Oct 2020 update: We just met with Billy to design and start regular service for general pest control, rodents, and termites. He was very knowledgeable and answered all my questions. He thoroughly scoped out the level of service needed and offered a complete package at a reasonable cost.
iPest Solutions's reply
Thank you Martha! Congratulations on your new home!
Oct 7, 2020
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Review from Google
Thumbtack Customer

Steve Fell came by for an estimate for a rodent problem I was having and was amazing. Very knowledgeable, didn't try and exaggerate any issues or try and say a bunch of bogus to make it seem like he knew his stuff like many others have done in the past. He was very professional and gave me some honest feedback for the issues I was having and talked to me about everything that could be done to help solve the issue. I currently use a different company for my general pest control needs that didn't do rodent issues and now may switch to Ipest for my general needs just because how pleasant an experience I had with this free estimate. Glad their are still good honest people out there willing to put in effort even when you aren't a paying customer!
iPest Solutions's reply
Thank you Matt for leaving us a review on Steve! We are so happy he was able to help you out on your rodent problems. Please let us know if we can do anything and look forward to working with you in the future!
Sep 11, 2020
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Review from Google
Thumbtack Customer

Billy is great and corrected a problem caused by another technician. There was a misunderstanding and our traps were removed before the infestation was eradicated. As of this point in time, it appears we are rat free. They put cameras in our attic to monitor activity after traps were no longer catching anything. I am editing my review to reflect the improved service provided.
iPest Solutions's reply
Good morning Lindsay. I am terribly sorry you are experiencing issues with us. Looks like there was a bit of miscommunication on the service between the 2 technicians that were handling your account. We were going into a holiday weekend and they were supposed to unset your traps until the business reopened on Tuesday so you didn't have any odors from deceased rodents (not remove the traps). Billy has spoken to your husband this morning and we are on schedule to come and resolve these issues and get you taken care of. Rats are no fun especially when they keep you up at night! I promise we are working diligently to fix your problem!! Hang in there Lindsay!
Oct 26, 2020
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Review from Google
Thumbtack Customer

Did a great job and came out on the same day I called. Very polite and informative and gave competitive prices as well.
iPest Solutions's reply
Thank you Shirley! Glad we were able to get you fixed up!
Nov 3, 2020
·
Review from Google
Credentials
Background Check

John Fell

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Our prices change to reflect the needs of our customers. We do not typically offer prices except as a starting point because we want to ensure that we use the proper resources and materials necessary to ensure a complete and effective resolution. This allows us to offer the best possible price for our customers and the specific situation. We ALWAYS offer the best price possible. If at any point in time you reach out to us for a service that we are offering a discount or promotion for, we will always offer you that rate instead of standard pricing.

  • What is your typical process for working with a new customer?

    When we begin work with a customer we will get as much information as possible about the situation. This often involves an inspection which we provide at no cost. Once the issue is identified, our expert team will come up with a solution that incorporates any cultural, biological, and chemical procedures (collectively referred to as Integrated Pest Management or IPM) necessary to resolve the issue. Once the solution is identified and agreed to, we begin the treatment process. We are able to inspect within 24 hours and most situations we can inspect same day. The service is usually performed within 24 hours of agreement to terms.

  • What education and/or training do you have that relates to your work?

    Our owner, John Fell, has his degree in Entomology. Our technicians have been trained by him and work to earn the highest levels of state certification in pest and termite control.

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