FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide free, no-obligation inspections and estimates on every project. For insurance claims, we work directly with your adjuster to ensure your policy covers the full scope of repair or replacement, so out-of-pocket costs are typically limited to your deductible. For cash/retail jobs, pricing depends on materials, roof size, and scope of work, and we'll walk you through a detailed, itemized estimate before any work begins. No hidden fees, no surprises.
- What is your typical process for working with a new customer?
It starts with a free inspection where we assess the full condition of your roof, document any damage, and answer your questions. If you have storm damage, we help you file and manage the insurance claim from start to finish, including meeting your adjuster on-site. Once scope and pricing are approved, we schedule the work, keep you updated throughout the project, and do a final walkthrough to make sure you're fully satisfied before we consider the job complete.
- What education and/or training do you have that relates to your work?
Our team is trained and experienced in both roofing installation/repair and the insurance restoration process, including working directly with adjusters and carriers to ensure proper claim documentation. We stay current on manufacturer certifications and installation standards across the roofing systems we install.