What education and/or training do you have that relates to your work?
My background is in technology, so I am, thankfully still ahead of the curve, but spend a lot of time trying to convince regulators of the technological advances which will drive our industry.
Do you have a standard pricing system for your service? If so, please share the details here.
Car service pricing can be very complicated. Many people think it is merely driver pay and fuel, however there are extenuating circumstances for nearly every run.
Mileage is not always as relevant as location, due to traffic, tolls, etc. If someone lives in an area with a lot of mud, tar, oil, etc., additional time and money is factored in to ensure that the vehicle is immaculate for the next service. Most companies charge "garage to garage" which can make the cost very high for someone who lives 30 miles from the "garage" yet 15 miles from the airport. We try to strategically place our vehicles and drivers to keep the costs down, and continually monitor and adjust to keep our rates reasonable.
Sometimes our expenses are beyond our control. For example, the City of Austin mandates that all sedan service companies own and maintain a stretch luxury limousine. This puts a considerable expense on a business which primarily focuses on luxury sedan service, particularly in today's world of fuel consumption awareness, as well as the negative stigma of a luxury stretch vehicle for corporate travelers.
The City of Austin also mandates a minimum 30 minute advance reservation, and a $55/hour minimum fare. Therefore, we are not allowed to "fill the spots" between runs with reduced rates, or we will be fined by the City.
Another unique challenge is the Circuit of the Americas transportation policies. They do not allow hired vehicles to drop off, then come back at the end of an event, so companies must charge for the complete time the passengers are on site at the event.
How did you get started doing this type of work?
I left my job at IBM in November of 2012, just in time for the inaugural F1 Grand Prix in Austin. I spent that first week assisting my husband (the company's owner) and have stayed busy growing the company, and developing technology to support its growth.
What types of customers have you worked with?
Airport Service (Individuals or Groups)
Conventions, Trade Shows, Group Events
Local Tours (Wine, Real Estate, Music, History, Food/Restaurant Crawls)
Great rates on travel to Dallas, Houston, San Antonio, and all places in between
Unique and memorable tours customized to suit the interests of your colleagues and guests
What advice would you give a customer looking to hire a provider in your area of work?
1) Ask about insurance and local operating permits. There are many pseudo operators who are really just online brokers. The legitimate brokers do not masquerade as a local operator, they are nationally recognized, have solid contracts with their affiliates, and offer full disclosure.
2) Ask for complete rental agreements, and make sure you understand them.