FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As a family-owned and operated business, we believe comfort should always be within reach. Our pricing is fair, transparent, and budget-friendly, with no hidden fees — just honest service and quality work you can trust. We’re proud to support those who serve our community by offering a 5% discount to active military, veterans, and first responders. At Mr. Chill Cooling & Heating, we make it our mission to keep your home comfortable and your experience stress-free.
- What is your typical process for working with a new customer?
From the very first phone call to the moment we arrive at your door, we’re focused on delivering a top-notch customer experience. We take the time to listen, communicate clearly, and keep you informed every step of the way. During your appointment, we’ll thoroughly diagnose the issue, explain your options honestly, and help you make the best decision for your home and budget. Our goal isn’t just to fix a problem — it’s to build a customer for life through trust, integrity, and genuine care.
- What education and/or training do you have that relates to your work?
Our co-owner, Dylan, holds a Master HVACR License in the state of Texas and has over a decade of hands-on industry experience. He is also NCI (National Comfort Institute) certified in duct design and airflow, ensuring every system is optimized for performance and efficiency. In addition, our team maintains EPA certification and stays consistently up to date with ongoing training, safety standards, and the latest advancements in HVAC technology.